Contact Center

Hi folks,I need to know if we could achieve the following scenario using UCCX 8.0 Agent E-mail.If there is an e-mail in CSQ and no Agent is available then after some particular time the E-mail should route to another queue as we do for Voice CSQs nor...

I have to write an ivr script first time in UCCX for an inbound campaign, can some body guide me on it.

Team - while trying to start an upgrade from UCCX 7 to UCCX 8 the regular back up size is about 400MB tar file.After doing the PUT backup the size of the file on the SFTP server is being reported to me as 19MB - did any one guide me on why the sizes ...

Hi There,I'm still learning how to write scripts, but my issue is how and where do i configure holidays on IPCC?thanks

I use a Menu microapp to queue callers waiting to talk to certain agents.  The Microapp is configured like so: VRU Script Name= (M,XXX_AgentQueue), Config Param= (#,Y,2,1,1) and Interruptible is checked.  The file plays for about 1 minute and it give...

Hi folks,Wonder if anyone can help me with this one?CUCM System version: 8.0.2.40000-1UCCX System version: 8.0.2.11004-12Our publisher is dumping the following log entry pair to our remote syslog server every 5 seconds without question!Apr 15 2011 05...

I’m running UCCXD version 7.  I’m setting up call center, skill base routing and Queues.  I was curious if it is possible to configure your script for queues and have one telephone number calling in a separate menu option. So basic having 3 menu opti...

We setup an overhead monitor to display the operator and queue status of the ACD.The only method we have is to login to the website Cisco Unified CCX Administration: https://X.X.X.X/This prompts me for my windows account and I can bring up the displa...

Hello,My Webview 7.2(6) caltyp22 report is for RONA is showing double the total of RONA calls on the live monitored ISE or agtskg26.This particular Call Type Node is only referenced in one active script. I reviewed the script and I don't see where th...

for some agents the email sent is way more than the retrieved,for instance Agent A, routed in =80 and sent is = 113, deleted = 27 but for other agents, such as Agent B routed in =80 and sent is = 17, deleted = 6We're trying to determine just how the ...

Running CallManager 8.0 and UCCE 8.0 , and have 7962 phones with a ICD Controlled line associated to pguser for use with Unified Contact Center Enterprise. I recall that ICD Controlled line can’t be a shared line ( the shared line would be the CUPC c...

We are running IPCC 5.0. Running Agent Detail reports (24 hour) for one of our CSQs is taking a very long time. What used to take a few minutes, now takes over 20 minutes. I have tried to run the same report from another PC loggeed in as another user...

Hi,We have ICM 7.5.6 and CVP 7.02,Using CTIOS and CAD applications for the agents login,CTIOS application users getting the skills names, but the CAD users not getting it.Not able to see the skill name in the CAD window when an inbound call rings to ...

HelloIs there no possibility to disable the call forward forward all restriction on the agent phone on the IPCCX 8.0?ThanksThomas