IVR port utilization report

[subhrojyoti_hp]

Folks,

We have the following deployment model at our customer end-

ITSP> SIP> CUBE> CUPS> CVP> ICM> CVP> CUPS> VXML GW> Self Service

There are multiple MSC (Mobile Switching Circuit) locations where multiple CUBE and VXML GW's are placed. It's an E2E SIP solution. Customer is eager to know the IVR port utilization at each of these VXML GW's at a given point of time (real time or historical). Basically their business has a requirement to find the daily/monthly IVR utilization for a particular circle (MSC location).

We are using CUIC as the reporting engine, integrated with CVP Reporting and AW/HDS as data sources for real time/historical. The CVP stock reports for CUIC has something called Trunk Utilization report, but believe that's for DS0 rather than SIP sessions. Any pointers would be much appreciated.

TIA,

Subhrojyoti

[miburt]

The tools you are using already are the ones that are typically suggested for overall snapshot of what is occuring in a historical nature on CVP and ICM. There are however several other real-time statistics you can get for CVP. They first place to investigate this would be on the OPS console. If you log in and then choose a specific device lets say Callserver for this conversation, you will see that there is a Statistics button on the middle bar of the window. There is a large cache of tools there that will indicate what is happening from a ICM, SIP, IVR, and infrastructure perspective. It will include ACTIVE call, and legs, duration and even number of active threads.

Beyond those statistics there are several other batch files that are typically called Admin scripts that will allow you to get a basic snapshot of what is going on from a VXML perspective also. An example of that would be status.bat. You can find more detail about these scripts in the Cisco Unified CVP VXML Server and Cisco Unified Call Studio. Hope this helps.