Contact Center

Hi all,I want a document for Cisco ICM 7.0/7.2 that descrise all processes in Router, Logger, PG, ... in detail and decrise about the good state of those proces. I mean when I running ok. And when I show up an error and what does it mean.For me, I ca...

Hi,We are implementing the IPCCX version 8.0.2 and I am the following doubt: For all inbound call that are forward to CTI Route Point (IPCCX) is open the transcoding session. I would like know it is possible not is use the transcoding. If there this ...

Hi,     Im running ICM 7.5 with CVP 7.I have a few transfer-to-ivr dialer campaigns and I'm trying to route those calls answered by an answering machine to a voicemail friendly ivr script.Everything works but the Call.BAResponse is blank. The cisco d...

HiI'm running Supervisor Desktop 6.6(1) and the team state is not refreshing. When I have a look to View/Prefereces the Refresh rate in seconds is greyed out and set to manual. When I login to Supervisor Desktop with another user the same field is gr...

I will be doing a UCCX 5.x to 8.02 upgrade. The current 5.x systems is licensed with 33 premium seats. I have the major upgrade 5 to 8 PAK already, but the customer does not have the 5.x premium license file, and it it is not on the server. All UCCX ...

Team - we tried installing UCCX 8.0(2) HR on a windows 7 Enterprse and it gave an error and aborted.Is there a way to make this work? Or do we need W7 ultimate?Also with XP some times we get errors looking for a network place (may be this is some pro...

Hello,Anybody knows upgrade part numbers for Contact Center Enterprise 7.2.3 to 8.5?I have not found it in ordering guide...Thanks in advance,Víctor

Hello!I am running UCCX 7.0(1) SR4.Attempting to restore all the data from this server to a new server I have created in a test environment.OS matches (2003.1.4aSR7).UCCX on both servers is on same version.Both hostnames are exactly the same.Both IP ...

Hello,I am trying to install the agent desktop.  My  issues is I can't seem to find where I download it from.  I have  already run the CAD desktop configuration.  When I go to the plugins  section it has the supervisor desktop.  I downloaded that, bu...

Hi,We trying to deploy CVP standalone model with Media files on the flash of the VXML gateway. I have configured flash:abc.wav in the URL tab in VXML script but hearing the error message of the VXML server.what i need to configure in the Studio scrip...

Hello,Does anyone know if Supervisor Desktop for UCCX 7.0 will run in a Citrix environment? I know that the earlier versions did not and was hoping that they changed that in the newer versions.Thank you!

Hi,We trying to deploy CVP standalone model with Media files on the flash of the VXML gateway. I have configured flash:abc.wav in the URL tab in VXML script but hearing the error message of the VXML server.what i need to configure in the Studio scrip...

Hi Experts!I have a request from my customer that he want to be able to configure different workflows based on number of calls waiting in queues!Basically he want to send Email if certain Action criterias are fulfilled. When i specify Emial server an...