JGWGarbageCollection thread caught exception

[dconstantino]

I am getting the following ERROR in event viewer and was wondering

if someone could point me in the right direction why this is happening.

JGWGarbageCollection thread caught exception

ICM version 7.57

CVP 7.02

[SandeepG4CC]

You may want to take a look at JGW logs, any specific pattern related to call flow, frequency of exception, and look at any memory growth for JGW process. Please advise exact ICM version running on the IPCC PG.

- Sandeep

[steherna]

Take a look at this Bug 

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCti14252

JTAPI Gateway logging JGWGarbageCollection thread exception every minute

Symptom: Every 10 minutes a JGWGarbageCollection exception is seen in the JTAPI logsConditions: This occurs when PG intermittently misses the CallInvalid event from CallManager.Workaround: Ignore error as it is benign, no workaround to eliminate error from being written. This is a benign error that is notifying the condition was found and has been cleaned up.Further description: Seen in event viewer: Problem Details: Event Type: Error Event Source: Cisco Systems, Inc. ICM Event Category: JTAPI Gateway Event ID: 3 Date: 6/18/2010 Time: 10:51:42 AM User: N/A Computer: XXXXXXXXXX Description: Fail: JGWGarbageCollection thread caught exceptionSeen in JGW logs: 11:02:43 pg6A-jgw1 Fail: JGWGarbageCollection thread caught exception 11:02:43 pg6A-jgw1 Trace: java.lang.Exception 11:02:43 pg6A-jgw1 Trace: at com.cisco.icr.ems.EMSFailMessage(Unknown Source) 11:02:43 pg6A-jgw1 Trace: at JGWGarbageCollection.run(Unknown Source.