Jtapi Installation Error at Cisco QM service setup

[bayu00001]

Hi All Master.

 I'm doing installl or setup cisco QM for recording.

At The step 4.

Appear error "Jtapi Installation Error".

cucm version 8

Uccx version 7

Cisco unified workforce QM version 2.7.3 using windows server 2003.

please help and suggest to solving the error.

thanks

Robma bayu

[Aaron Harrison]

Hi

QM CTI is a service on the UCCX cluster - not on the CUCM servers. Specify your two CCX servers in those boxes.

Aaron

[bayu00001]

Hi Aaroon

thanks your answer and advice

I've input ip address uccx, but still the same error,

when I select the next and select Active Directory system only.

the error message still same

ip address

cucm pub : 10.50.1.31

cucm sub : 10.50.1.32

uccx pub : 10.50.1.33

uccx sub : 10.50.1.34

please suggest the problem

[Aaron Harrison · Accepted solution]

What is 10.50.1.35 as listed in the error? Where have you entered that?

[bayu00001]

10.50.1.35 is cisco 2.7 QM server with windows 2003 operating system.

I intend to install QM service at server 10.50.1.35

the error at step 4 (CTI service)

[bayu00001]

Hi master,

please help

[bayu00001]

Dear Aoron, 

Please Help

thanks