JTAPI partiallyRunning

[Chris Deren]

I am monitoring IP-IVR servers with ITEM and every now and then it reports ApplicationPartiallyRunning ProductName=Cisco Application Server (JTAPI Subsystem)

Looking at the MIVR logs I see the following, is it expected race condition when caller drops while allocating channel?

The alarm clears within seconds and JTAPI goes back to IN_Service.

42824288: Aug 19 09:29:27.838 CDT %MIVR-APP_MGR-7-STEP_FAILURE:Failure to execute a step: Application=App[name=IVR01-TRANSLATION-ROUTE,type=Cisco ICM Translation-Routing,id=0,desc=IVR01-TRANSLATION-ROUTE,enabled=true,max=50,valid=true,optional=[last.modified=1114879752914,idleTimeout=4,defaultScript=Queue.aef]],Task id=46,000,596,733,Step id=1,Step Class=com.cisco.wf.steps.ivr.AcceptStep,Step Description=Accept (contact: --Triggering Contact--),Exception=com.cisco.contact.ContactInactiveException: Contact id: 65470, Contact is inactive when getting channel

42824289: Aug 19 09:29:27.838 CDT %MIVR-APP_MGR-7-EXCEPTION:com.cisco.contact.ContactInactiveException: Contact id: 65470, Contact is inactive when getting channel

42824290: Aug 19 09:29:27.838 CDT %MIVR-APP_MGR-7-EXCEPTION: at com.cisco.contact.impl.ContactStubImpl.getChannel(ContactStubImpl.java:1883)

IPCC 6.0 SP2 Enterprise environment with IP-IVR 3.1.3 and CCM 3.3.3.

Chris

[ciscogini]

Make sure all your CTI ports and ROute points related to IVR are asscoited with the IVR Users.

and also what is you screen refresh rate on the IVR.

[Chris Deren]

Yes, all the cti ports are assciated with jtapiuser. What do you mean by screen refresh? On the engine page? How is that relevant, it's the default 5 seconds.

Chris