Contact Center

I am monitoring IP-IVR servers with ITEM and every now and then it reports ApplicationPartiallyRunning ProductName=Cisco Application Server (JTAPI Subsystem)Looking at the MIVR logs I see the following, is it expected race condition when caller drops...

Suterly the call registrers of the calls on Agent's desktop interfaces desapeears. When you try to view the statistics of the day or days ago no show information.Any body knowns what happened.

Hello What is the role of OPX in voice gateway? what is the meaning when opx has a value like: opx=9, opx= 602,602,603 ? why FXO has OPX value but in other hand FXS Doesn't have OPX Please could you help thanks a lot

Can anyone send me an example of scripts for the holiday and business hrs script. I just cant seem to get mine working correctly.Thanks in advance! rick.plett@navteq.com

How long is acceptable delay between customer answering and agent speaking? I mean maybe it's normal if agent hears just "llo" when customer says "hello" but what if it's longer?We're using here ipcc with icm5.Does this depend network, GW and maybe P...

I am trying to run a stored procedure in a DB Read like this:exec spvalidate $reqMonth $reqDay $reqYearBut I'm unable to put in comma separators int the SQL statement without receiving a java.lang error. The three variables are set as string type and...

Hi,We are currently planning a deployment of Cisco ICM 6.0 and E-Mail Manager 5.0. E-Mails will eventually be directed to an agent by ICM, but before this happens E-Mail Manager needs to send the e-mail via SOAP/HTTP to an external application for st...

I need to be able to tell if a caller has reached an element more than 2 times. I assume the way to do this is to use a counter followed by a decision element. I have tried to configure the decision using Java and XML and get errors each time. Do you...

Dear AllAS CTIOS Server communicates with CTI Gateway(CG) but I want to know with which component CG Communicates .1) It communicates with Call Manager PG to communicate with call manager.2) It communicates with communicates with Logger. which option...

Where can I find the link to outline the IPCC restore procedure? We"ll have to swap IPCC to a high end MCS server with same name and IP . thanks

FCVRS405 Error in reading registry value for HKEY_LOCAL_MACHINE\SOFTWARE\Spanlink\FastCall RASCAL Server\Setup\Upgrade DB for Record Names.Any thoughts?Many thanks.

Hi.Probably a silly question but I need to put a call on queue for 10 minutes and if in 10 minutes there is no agent available in that particular queue then I need to look for another group of agent in other queue but just after the 10 minutes mark. ...

I am going to be implementing an auto-attendant of sorts. The call center director wants to keep track of which menu options callers are choosing. I didn't find anything natively in CRS and was wondering what others do in this situation? I thought a...

After I uploaded the script when I was trying to update the application , it reported the this error:Server reported error while loading the application. Please check the log for details.1.Is this script problem? but validate gave me no error. 2. whe...

Two IPCC servers servicing two seperate call centers. Now we'll consolidate two into a third high-end server. We'll restore one and reconfigure the other one. Now my question is: Since both servers have historic database. Is there a way I can merge t...