JTAPI User Account for QM

[robinluo_connexim]

Hi,

I am currently integrating QM8.5.1 with CUCM8.5 and UCCX8.5.

There has already an AppUser created on CUCM by UCCX as JTAPI user. Now when I am linking QM with CUCM, I am wondering if I should create a new JTAPI user for QM only, or I should reuse the JTAPI user for UCCX.

I think it should be two separate users but just to double check with folks here.

Thanks.

Robin

[Aaron Harrison]

Hi

Traditionally, it's often considered good practice to have seperate accounts for each service. This is a good thing for various reasons...

However, I tend to make an exception for these accounts:

UCCX-RM User

UCCX-'Telecaster' user

AQM-JTAPI User

The reasons I make this exception are mainly to reduce the number of support calls I need to deal with. Each of these accounts needs to be associated to all the contact-centre related phones. If a common account is used, my customers only need to remember to associate the phone to one user account - and if they fail to do this, the software reminds them to do it when an agent logs in.

If I use seperate accounts, they'll forget to update them all, and not updating the AQM and telecaster users has a less obvious effect.

Aaron

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[robinluo_connexim]

Thanks so much for the clear explanation. It's beneficial to use single user association from operation perspective.