Latest Firefox (73+) breaks Finesse Live Reports gadget

[cg]

Hi there,

Just today we are seeing an issue with the latest Firefox version showing a blank page under "Voice CSQ Summary Live" gadget in Finesse (v11). Its stuck on "Loading Reports..". On workstation that have not yet upgraded their Firefox it works fine. As soon as you upgrade Firefox the issue appears.

Anyone else seeing this issue?

Thanks

[bill.king1 · Accepted solution]

Try the Firefox ESR release, not the "normal" one. You'll see it in the compatibility notes and some other discussions on here, the "regular" version has issues and you're asked to use the ESR version.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/uccxcompat11_0_1_su1.html#Supported_Browsers_

[bcwall]

We had the same issue with our UCCX agents when FireFox automatically updated to the 73.0.1 version.   I opened a TAC case and the resolution was to install an ESR version of FireFox (68.5.0).  Once this was installed, agents were able to see their queue again.  I uninstalled the current version first and then installed the ESR version.  We also had an issue when the ESR version did not show the queue, but it was because the agent's password had a special character that CUIC does not allow and it could not retrieve the live report that it displays in Finesse.  Once the password was changed  the report/queue displayed.

system version 10.6.1.11001-31

[arcaidy]

Applying this patch fixed the issue for us.
Cisco Unified Contact Center Express (Unified CCX) Release 11.X-CSCvj74116-chrome67 cop file.
https://software.cisco.com/download/home/286314216/type/286315794/release/MultipleRelease_Cops

Applying the Latest Service release did not fix the issue. It tool the Cop file to fix.

[Ryan Schaefer]

What is the fix for this issue now that Firefox 68 is End-of-Life and ESR is 73?