I have been given two different upgrade paths and was hoping someone could point me in the right direction. First path was change the vCPU and HDD space as appropriate then perform the version upgrade. The second was to start with a fresh OVA templ...
Forum Posts
Resolved! UCCX Incrementar espacio en Disk
Buenas tardes, Tengo un uccx de la version 11.5 y cuando genero el siguiente comando en el publisher me sale el problema de warning, disk space admin:utils diagnose testLog file: platform/log/diag2.logStarting diagnostic test(s)======================...
Resolved! UCCX Call Drop
Hi,We want to move our main number (12345XXX) to the new Gateway2. Old Gateway1 is connected to PSTN via a PRI link and Gateway2 uses SIP. Both gateways are talking H.323 to CUCM. Recently, I have carried out some tests on second gateway in order to ...
I'm trying to use the "Current Wait Duration" field within the "CSQ IPCC Express" report object for the Get Reporting Statistic step and can't get it workingwe would like to play a message every 2 mins , give the caller an option to press 1 to leave ...
Resolved! UCCX Sync after switch version failed
Hello Everyone,Upgrading UCCX 10.6 to 11.6. The switch version fails with the following error message.ERROR: Sync after switch version failed: Intelligence Center Switch Action Switch version has failed due to: Intelligence Center Switch Action faile...
I'm trying to use the "Current Wait Duration" field within the "CSQ IPCC Express" report object for the Get Reporting Statistic step and can't get it workingwe would like to play a message every 2 mins , give the caller an option to press 1 to leave ...
Hi there, Just today we are seeing an issue with the latest Firefox version showing a blank page under "Voice CSQ Summary Live" gadget in Finesse (v11). Its stuck on "Loading Reports..". On workstation that have not yet upgraded their Firefox it work...
I'm working with my queue loop and I have a menu option to press 1 go to voicemail. My issue is when you are on "hold" you can't break out and go to voicemail by pressing one. I understand that this is because you are not in the Menu part of the pro...
Resolved! UCCX 10.6 Data Base\RAW data
Hi GuysI am looking to retrieve the RAW data or DB from UCCX cluster we are moving to another Plataform, I opened a case but my UCCX version 10.6 is not support.
Background: ( NB Router time is 2hrs ahead of CUSP Time, so router logs is always +2) Call comes in to PQ, answered by an agent and was transferred to another queue.. ++ ICM selects an agent in new PQ and returns the label for the agent ++ 14:36:44...
I would like to read the value of URI property in Cisco CVP Voice Element. This URI property is where we define the media file to play from the media server. Is there anyway I can read this value using Java.
Buenas tardes, Tengo un cluster UCCX Ver 11.5 pero no puedo encender el service Cisco Unified CCX Database este me aparace en el publisher apagado y en el subcriber encendido y por ende no puedo sincronizarlo y no funciona correctamente el IVR, he ca...
Hello Everyone,Upgaded the UCCX 10.6 to 11.6. Seems like the only available language for FIPPA is english. In 10.6 our agents had the buttons (Ready, Not Ready) in French but after upgrading to 11.6, the langauge turned to english. Is there any way t...
Hello,Newbie here. Can someone provide me an example on how to assign a value to an array? What step should i be using? I have tried Set method but there is no way to give the position of the array.Thanks in advance.Contact Center, UCCX, Other Contac...
Hello, Cisco finesse, Is there any way to get popup message when my softphone disconnect/ unregister. Agents are working from home, sometime WIFI get disconnect and finesse status goes to 'Phone Failure' but user don't get any warning. So they assume...
