First-time attempt at this... I'd really appreciate some help getting a (seemingly simple) "Make REST Call" step working... I've spent a lot of time looking for examples online but nothing really helped. I feel like I have two left thumbs - I can ne...
Forum Posts
Resolved! CCMP 10.5 license
Just wanted to know if there is a dedicated or Separate license for CCMP portal or is it included into UCCE, ICM license ? if there is a license for CCMP, where can I check it ?BTW, I'm having CCMP 10.5
Resolved! syslog error from UCCX server
i am getting the below error from my UCCX server.should i be concern about this certificate error SeverityMatch : CriticalMatchedEvent : Feb 2 08:00:10 UCCX01 local7 2 : 1254: UCCX01.name.sg: Feb 02 2020 00:00:10.15 UTC : %UC_CERT-2-CertValidfor7d...
Dears,We have currently a UCCX cluster version 11.5 configured to use G711 (in system parameters). Calls from the PSTN to the UCCX Triggers are working just fine. However, internal calls from branches (over the WAN) are failing (callers get a busy si...
Hello AllI hope you guys are all right. I would like your help, if possible, on the procedures for regenerating CUCM certificates, more specifically those indicated below: 1- Tomcat Certificate: If Tomcat is third-party signed ? I found a link but...
CUCM 12.5 and UCCX 11.6I currently have a UCCX script that uses the CUCM publisher directory lookup URL to retrieve a calling contact's "<last>, <first>" name based on his/her caller ID (https://<CUCMpublisher>:8443/ccmcip/xmldirectorylist.jsp?n=<cal...
We have an issue where 2 seperate receive the same customer call. The call connects to both agents at the same time. We are on UCCE 10.5. Extensions are different. Logins are different. Agents are, however, skilled in the same agent group. Any th...
Hi,In finesse, can we prevent the agent from changing their state from reserved outbound to ready or go in to Aux.we have a few agents that are abusing the system and avoiding the calls by going from reserved to ready.any ideas or suggestions would h...
Resolved! UCCE SQL Queries To Join Tables
Hi Guys, I am trying to run a query that joins Route Call Detail and Termination Call Detail. For example; I need to pull pv1 and pv2 from Route call detail with a CallTypeID = 5043, at the same time, I need to pull AgentPeripheralNumber from Termina...
I have one Contact Center team that is using CAD Software. Have version10.6.1.2011. Installed on Windows 10. It is installed with Compatibility Modes set for Windows 7. Seems to work with Windows 8 compatibility. The phone models are 7965. I know CAD...
Resolved! UCCX priority call queuing
Currently we are running UCCX 8.0.2 and have a multi queue help desk. Agents have multiple skills assigned to them. We have a request right now that a prompt be added to just 1 queue that will raise the priority of that call and only affect that qu...
I would like to enable SSO in UCCE 11.6.The current deployment model is 4000 Agent and this requires a standalone IDP Server.Because we only have 300 Agents i would like to change the deployment model to 2000 Agent because this allows a co resident I...
Hi AllFrom a Supervisor I trying to Start Monitoring a Agent in Talking State, but I have the follow error: Agent device does not support Silent Monitor. (CTIError=88047) - Agent and Supervisor have Built in Bridge Enable- Agent and Supervisor , in t...
We all know that CUIC has 8000 row of data limitation for Historical Report and 3000 rows for Rows for Real Time Reports. Does this has changed in 12.0? If so could you please share any reference doc as I couldn't able to see in Cisco websites.
Hi Guys We are trying to make REST API calls in UCCE 11 over HTTPS.The Developer reference guides mention HTTP but not HTTPS, has anyone had any success with HTTPS? Any help would be massively appreciated.Thanks and Kind RegardsImran
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