Hello,I'm facing an issue by trying to fully automate our XML Document updates and I hope I can find help here. I'm giving the ability to our CSC Managers to update all data related to call center activity (store hours for example) thanks to homemade...
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I have the following directory structure for my prompts:en_US--Script1_v3----1.wav--Script1_v4----1.wav--OtherScript----something------application--------english----------somethingelsees_US----Script1_v3------1.wav----Script1_v4------1.wavLanguage is...
created a simple script, modifying the script under the application and it goes to the unsuccessful branchattaching the script, also tried this REST client plugin under firefox browser, i see this error, tried with both the content type :application/...
Hi All, I have 8 options menu on 1 Incoming UCCX Scripts that contains 8 CSQ (with different skill each CSQ).The Problem is Agent need to know which CSQ that called. We have Finesse as call center system, but Agent not always open Finesse on the scre...
I am having an issue with turning off SRTP to my QM 11.5 server. I am using bridge recording from the phone and have checked all of the security profiles, SIP trunks and phone profiles, and they are set to unsecure. Yet, when i wireshark the traffic ...
Hi Guys, I am having the following problem with AQM installation. Everything is on a windows server 2012 R2 and SQL Express 2012 AQM 11.5 When I do the AQM configuration, in the Telephony Gruops part, it gives me the following error "JTAPI Inst...
After reading many threads and Cisco documents. i succesfully connected to the UCCX databases and able to run the predefiined stored procedures and select queries from the table. but how do i see the query behind the Cisco UCCX stored procedure for e...
I am trying to find the number of indexes on the contactcalldetail table . Currently my pub has one and my sub has two. I can see this info from the informix openadmin tool - which looks directly to the DB. Does anyone know how many indexes are on t...
Hi, I would like to reserve an agent all the time from a certain skill group. For example, in my Queue to Skill Group node has two skill groups SG1 and SG2. SG1 has 10 agents who will always take calls but SG2 has 10 agents and maximum 9 can take ca...
Hello I need a way to make a global counter variable that counts a number "played prompt for ex. or any other step" and this variable value always counter and does not reset if self when the application end.I searched questions in the communi...
Hello, We have UCCX environment. When call comes and agent not answer ,call goes to the next available agent or to the same agent again(we set the state to Ready in case of call not answered as per customer request). CCDR report on CUIC duplicates th...
Hello,I have built a UCCX 11.5 test system which integrates with MS SQL Server. I have written a script which works fine with my test SQL environment which uses SQL Server based authentication.I have moved the script to a customers production UCCX sy...
Hello,I'm working in a Cisco Unified Contact Center solution. I have read that "Licenses are either concurrent or named user licenses.".I'm not sure about the meaning of that. If I have 10 agents (with surname and name), have I to but ten licenses al...
I know a lot of people have discussed dynamically setting user prompt directories inside a Prompt variable by concatenating two Strings together. I'm trying to do something a little different. In CCE, when a call enters the first scrip you can define...
BackgroundIn the 10.x train of Cisco UC, Cisco applied default credential policies to all accounts, including local application administrator accounts. These policies can be changed via the GUI for CUCM. However, with UCCX there is no access to mod...
