It can be changed to whatever you want, assuming you have the room. It's 32 characters not bits. Yes you can put this on a PV. Yes, using RCK and RCKD is a common way to create a unique ID for a call. Yes, it can go on a PV. Only you can answer if it can go over 40 characters, how many calls do you take a day?
You have 10 varibles by default that can each hold 40 characters. I would simply say if the information data is over 40 characters to trucate it to 40 and pass the characters over 40 to the next line varible, up to 40 of course. You could get creative and search for the last space before reaching 40 characters and seperate it there.
Example of what my Agents data looks like below. I simply made two line varibles in my database and made them 39 characters long. Same for any other varibles passed right to call varibles. Only wish Cisco gave us a way of adjusting the column width. That seems the hardest thing for me to get my agents to do.
IntroductionFeatured ExpertQ:Under what circumstances does it make sense to view "resource total" as opposed to "resource available" or vice versa?Q:Can that be sent to a Syslog server?Q:Is it possible to see when a device has changed, for example, if a ...
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Don't you just hate having to run RTMT in a virtual machine, well here it runs in an app for mac. I have complied a version for CUCM 14.x ( from a version I got for 11.x ) It works on older versions also. Here it is https://haffi.is/rt...
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