Limiting the CVP queue size

[subhrojyoti_hp]

Hi All,

Is there a way to limit the CVP queue size? Is it possible to drop calls  once a check is run on the current queue size and if the threshold/max  has been reached then further calls will be dropped.

Can this be done with Canceling Queuing node in ICM scripting? I  understand this might require some scripting both at ICM and VXML level.

Any help much appreciated.

TIA,

Subhrojyoti

[Amer rajai Sha'er]

Hello,

Yes it is possible .

From the ICM script and before you send the call to the queue , make a IF statement :

SkillGroup.(Skill group Name).RouterCallsQNow<=15

ABout the threshold i am not sure but the above if the calls in queue reached 16 you can send it to a play prompt then drop it.

Amer