04-10-2013 12:19 PM - edited 03-14-2019 11:32 AM
Cisco Agent Desktop Version 8.5
Login failed due to a configuration error. Please ask your system administrator to associate your phone with the RM JTAPI provider user ID according to the instructions in the administrator guide.
Please suggest.
Thanks & Regards,
Sasi G
04-10-2013 12:55 PM
Hi Sasi,
On CUCM:
User Management->Application Users->select the RmCm application user
click on find more phones, search by using the extension of the user.
Add the phone to the Controlled Devices on that RmCm application user.
If you do not know the RmCM user :
On CCX
go to subsystems->RmCm->RmCm Provider->User ID will have the ID created on CUCM application user.
If the user is already associated try dissassociating it from CUCM and reassociating it back.
Let me know how it goes.
04-11-2013 12:33 PM
Thanks Chakshu...
Tried the solution you have provided. Still getting the same error message. For some users we are having this..
if you have any other options to try let me know.
Thanks & Regards,
Sasi G
04-13-2013 05:21 AM
Hi Sasi,
Are you using Extension Mobility by any chance?
If yes you might need to assosiate the EM profile as well the the RmCm user.
If you are still getting this message, try deleting the phone completely and re-adding it again to CUCM.
04-15-2013 01:48 PM
Thanks Chakshu. Let me check it and get back to you.
06-14-2018 09:34 AM
For me this works.!!
go to subsystems->RmCm->RmCm Provider->User ID will have the ID created on CUCM application user. The agent must be have associated under this App User .
12-31-2018 03:24 AM
This reply here saved my skin, thank you so much
12-13-2013 04:29 PM
Hi
I have also faced the similar issue and found a fix.
In my case i faced this issue while swapping the phone.
1. Associate phone to rmcm user -- no luck
2. did a Jtapi resync -- no luck
3. Disassociate the old phone mac address from the rmcm - it worked !!!!!
Regards
Binu
08-24-2016 07:08 AM
Disassociating the old Phone did the trick for me. Thanks so much!
-Mike
12-15-2016 05:53 AM
3. Disassociate the old phone mac address from the rmcm - it worked !!!!!
Worked for me too. Thank you.
09-13-2017 05:49 AM
This worked! Thanks for the info
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