Max step counter - and how UCCX counts steps

[kbenoit33]

Greetings,

I'm curious, how does UCCX count steps?

Is every branch in an IF statement counted? What about annotate, labels, GOTOs? For example ..

(1) Label   S T A R T

(2)   IF (2==2) then

(3)     true

(4)        do this

(5)        do this

(6)        do this

(7)    False

(8)        do this

(9)        do this

(10)      do this

(11) Annotate /* the above IF statement only works on the 3rd Tuesday of months ending in r */

(12) GOTO   S T A R T

So, does every pass through the above example count as twelve steps? Regarding the IF statement - I'm thinking it only counts the steps the condition meets however, I could be wrong.

Thanks for your time and attention!

Keith

[Gergely Szabo]

Hi,
each executed step counts, regardless of the structure or the number of steps in the script. So if you have a script consisting of two steps, for instance, a Play Prompt labelled as 'PROMPT' and the second step would be a Goto PROMPT and the global parameter of max steps is 100, then you would hear the prompt 50 times.
There might be exceptions to this rule, though, when forking/triggering applications.
G.


Sent from Cisco Technical Support iPad App

[kbenoit33]

Hi Gergely,

Thanks for the speedy reply!

Keith