Hi,
Is silent monitoring isn't available now for UCCX 10.5 and we should order media sense for recoding or still uccx include silent monitoring ?
If still included. What is encourage me to use media sense ? I mean what is the benefits for media sense over silent monitoring.
Also can I use QM and AQM with media sense ? or it is used only by CR ?
Final question: Can I use media sense or CR as a recording solution for CUCM to record all calls or for on demand recording ?
Thanks