Contact Center

Hello All, we would like to upgrade our CCX 8.5 Standard to CCX 9.0 standard.  We have valid ESW on the product until the end of August this year however, looks like we do not have UCSS on the product. From the ordering guide the only info I can find...

The older version of UCCX had an "Inactive Agents" tab on RmCm page. I noticed that in the most recent version of UCCX, the tab has been removed.I was looking to find out if this has been removed completely and reason behind it or if he has been move...

Hi, all,I have UCCE 9.0 and UCCX 9.0Question 1:Where I can see IVR Port realtime usage???Question 2:In menu UCCX : Tools - Realtime Reporting I can get information about Active Cisco JTapi Calls.1 Active Cisco JTapi Calls = 1 IVR port usage - it's fa...

Hello all....I'm very new and green to UCCX- version 8.5.1 . I have a colleague here looking to adjust the time or delay for when an incoming call to our queue is deemed abandoned. Apparently our wallboard is showing an abandoned call very quickly wo...

I have a UCCE with CCM.All my agents have CTIO and IP phones with 2 lines. the ANIS of the call is 5556210000 02/06/15 13:36:19.862  3196  CTIOSSoftphone  Thd(3288)  CCtiOsSession::OnEvent( eAgentStateEvent ), EnablementMask = 201b000002/06/15 13:36:...

Hello, we would like to have some help regarding a CUCCX upgrade and the subsequent SWSS activation. Currently, we have a CUCCX 8.x Premium + HA. Now, since we don't have ESW/UCSS coverage, we have read somewhere that, to activate SWSSs, a license re...

Hi,We have the following infrastructure:1. CUCM = 8.5.1.13900-52. UCCX = 8.5.1.11004-25There are about 60 users, out of them almost all of them are on 7962s.Out of the all 60 users, 2 specific users have 7962 and one has 7965 phone we encounter issue...

Hi,I'm deploying BE 6000 and am currently trying to install licenses.I'm wondering how do we get 5 UCCX enhanced licenses that come as promo with the UCCM? We ordered HA licenses and an additional 5 enhanced licenses (the goal is to have 10 with the ...

I'd like to create a UCCX trigger (let's say dn:111) that runs a script that will forward the calls 50% of the time to dn:222 and 50% of the time to dn:333 (a circular distribution)I don't want to use the agent software, just a UCCX application.  Is ...

I have purchased an SSL certificate from a CA and uploaded it in the Social Miner. How can I make the web server use the new certificate? I have tried restarting couple services, even bounced the server. No luck; it is still using the default self-si...

I have been asked to design a script that essentially places calls to specific numbers based on date/time.The script will be used for physicians to call in when they need advice/second opinions on things. We have an employee who would manage the sche...