Contact Center

UCCX 10.5I have a couple of basic questions. 1.  If I have a prompt or menu prompt that precedes actually getting queued and someone makes a selection that goes to a call redirect, how is that call reported?  Is that considered an abandoned call?  If...

Hi All,We have a multi-clustered CUCM with several PG in an Cisco Unified Contact Center Hosted environment. From time to time we get a "CallDisposition 34" in the Termination call detail.The definition in the Database Schema Guide for Cisco Unified ...

HelloI have a case where agents display on the desktop supervisor in a team that is different from the one configured on the CCX.Example:Resource JDOE is configured to be in team TelemarketingWhen viewing the information on "desktop administration ->...

 Call Manager System version: 7.1.5, and UCCX System version: 8.0.2.Windows 7 32 it and the NIC is Intel Pro/1000 GT Desktop adapter.we are doing a testing on the windows 7 CAD and windows 7 CSD, silent monitoring and recording is not working.However...

 Hi ,We use CUCM & Unity & UCCX 8.6.I am going to  Scripting of UCCX  for our Call Center and need your Help. I would like make a redirection the call to the Unity Voicemail if the agent in  a Queue (CSQ) is unavailable (Buys , not logged in or ..). ...

Hello,I really need your help about the integration capabilities of Cisco Unified IP Phones.In fact, I already checked the sdk, but my I m not a Cisco Professional so my understanding is not perfect.I'm a developer, and I try to extend my cisco phone...

Hello, I'm looking for a report that can show SLA for a CSQ every half hour.  I have tried several combinations and reports but am only able to produce for one time range.  I would like to see a report that shows 9 am to 5 pm, which is then broken do...

When we provide recording for Agents (QM License) and users (CR License), how do we take into account the calls that get answered:call answered by Jabber clientcall answered by SNRcall answered using Extension MobilityDo we need to buy license for ev...

Dear Cisco friends, how are doing?I have a simple script and not able to work with Java Class file. I have many others scripts integrated to Java class file and this is working properly, but when I try to use this script script and java class file th...

I am trying to set a weight for two agents to receive calls based on their availability. Basically, their phones ring first if a call comes into their queue. I set their competence level to 10 for both people and lowered the level for the other peopl...

Hi All,I had issue with CUCM Publisher webpage not displayed, and I restarted the Tomcat service found webpage issue solved, Now I faced issue that the IP address and status in CUCM publisher & Subscriber are showing Unknown although the phones are w...