Is it possible to dial into an application via a phone and silent monitor an agent? Example, training class with a conference phone turned on and listening to an agent for an hour.Sent from Cisco Technical Support iPad App
Hi,Can i use CM Based Silent montoring with Cisco Supervisor Desktop. i read lot of documents and eveywhere it mentioned same thing that we need to configure Spanning on Switch ports. Can someone please help me on this.ThanksMitesh..
Hi,We recently upgraded UCCE from v8.0 to v9.0Before the upgrade, we were using CTIOS based silent monitoring. The supervisor would pick an agent and listen to him continuously over several calls in a single silent monitoring session.The session woul...
Hi,I have a customer that would like to be able to call in and monitor calls and be able to leave that call up indefinatly to continually monitor calls. What they are saying is that right now they can leave it up for 2 hours and then the call drops....
Hi All,I have PCCE 10.5 here. In PCCE there is 1 CUCM PIM in PG A and 1 in side B. I want to change CUCM PIM in side B to another CUCM. What's impact if I change ip address of CUCM PIM and then re install JTAPI client? Do I need restarted some servic...
Hi, I have a problem with importing Real time reports. Release notes state that appropriate Data source should be configured before importing Real Time report templetes.CUIC user guide states that UCCE Historical and UCCE Real Time data sources exis...
Hi, We are using ICM8.x and trying to get the data that will display in Cisco Supervisor Desktop as Agent Team Statistics summary display and display them as a report in CUIC tool. Can some give me an idea of how to achieve that in report Definition....
We have successfully authenticated but the only way we were able to figure out how was to manually encode (see below):java.net.URLConnection c = new java.net.URL("http://192.168.1.111/adminapi/campaign").openConnection(); c.setDoInput(true);c.setRequ...
We are struggling with creating a WSDL for the UCCX API for integration with an external webservice, as the UCCX isn't a true webservice. Has anyone created a WSDL for this type of integration? Thanks!
I want to make a Call tree with 3 Language announcement’s. Once the language is selected, the call will be transferred to an outside vender. No issue doing this- is there a way to announce that this call to the answering phone? basically "Hey this is...
Hi All,We are tried to monitor the CAD server using "CAD Desktop Monitoring Console" . We configured the snmp community "public" & restart the snmp service as mentioned in the CAD installation guide.I am getting the snmp timeout error while accessin...
hi We have installed UCCX8.5 on ESX4 everything goes fine as far installation is concerned now after installation UCCX Engine is not coming up when we check logs we find this Service operational status is DOWN. Cisco AXL Web Service;Cisco UXL Web Ser...
