Menu Prompt

[juan_cye_ccna]

Hi everyone,

I am configuring a ccx (8.5) script with a menu step, i want configure 3 retries but i have a problem because i always hearing the prompt "are you still there?" (default prompt) if i don´t type anything. I have tried to configure timeout step with a custom prompt but it doesn´t work.

How can i solve this?

Thanks in advance.

[Andrew Skelly]

Instead of using a menu step, have you tried using a Get Digit String step instead?  You can use the same menu recording.  Then use an If statement to do the menu routing.  If a caller doesn't choose a menu option, it will go to the Timeout leg and you can then set up an If statement and use an Increment step.

If (retryAttempts < 3) Then

     True

          Increment retryAttempts

          Goto front of Get Digit String

     False

          whatever you want to do

[juan_cye_ccna]

Andrew, thanks for your reply

[Aaron Harrison · Accepted solution]

Hi

Basically, what you need to do is add a few steps to emulate what the 'retries' option does, without 'retries' enabled.

1) Set up an int variable, called 'iCount'. Or whatever you like.

2) Before the menu, add a 'set' step, setting iCount to 0. Then add an 'increment' step after that referring to iCount. Set a label on the increment step, called 'Repeat Menu'.

3) Set 'retries' to 0 on the menu step.

4) Now, in both your timeout and unsuccesful etc branches of the menu step, put an IF step. Set it to IF 'iCount > 2' (or however many retries you want). The true branch should send to a label after the menu (i.e. your default option to be taken if there have been more than 2 retries). The false branch should have a 'goto' step, set to the 'Repeat Menu' label. This sends it back to the increment step, then plays the menu again without the 'are you still there'. Next time the user fails to pick an option, iCount is checked and if it is more than 2, the loop is broken.

Would be nice if there was an option to turn off the 'are you there', as it sounds very unprofessional to mix voices... but I use this workaround all the time.

Hope it's clear!

Aaron

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[juan_cye_ccna]

Hi Aaron,

I am agree with you. I had already configured menu step with the same config that you mentioned.

I appreciate your help.