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Resolved! session ID

HiCould some one give me some idea how to pass session information between scripts?I am testing a callback feature, the customer calls in and if placed in a queue gets the option to schedule a callbackThe main script collects the call back number and...

Resolved! CRS 5 Supervisor,Admin logging problem

Good day.Today i've created CSQ and new agents for customer.CAD launch on the first agent was fine,it asked me upgrade version of CAD,upgrade took few seconds,after that on the second Agent's PC i faced with logging issue.See attachment.I see this er...

D_Lebedev by • Level 3
  • 682 Views
  • 2 replies
  • 0 Helpful votes

Resolved! CUIC Install Problem

Hi all,Has anyone come across a problem installing CUIC on an IBM flavour MCS server?The error message from the installer is "MMCA installation failed. RPM returned 4"Any help or advice, no matter how small would be very much appreciated!Many thanksM...

CCX v5 agent licenses

An existing customer needs to add 3 agent licenses to a v5 CCX system. Looking on DCT and checking on the GPL the part code CCX-5.0-ADDON-ENH is active however the partner is being told that this is a mistake and that they can't use it.Can you clarif...

adbaker by • Level 1
  • 819 Views
  • 4 replies
  • 0 Helpful votes

Resolved! Multiple Work Flows

Hi everyone,How do I assign agents to a secondary work flow group?I'm currently running UCCX 7.0(1) with the Premium license. I have created multiple work flow groups as we have two queues and the teams for each queue want the inbuilt browser to beha...

Mark H by • Level 1
  • 1372 Views
  • 2 replies
  • 0 Helpful votes

UCCX upgrade 7.0(1) => 8.0(1)

Hello everyone, we are planning to migrate from Windows-based UCCX 7.0 to Linux-based 8.0, right now almost all of our scripts heavily rely on ODBC and SQL connections for routing and logging calls.We are afraid that upon migrating to the new version...

mbasiouny by • Level 1
  • 496 Views
  • 1 replies
  • 0 Helpful votes

Concurtent Agents Logged In

Is there a Historical Report or utilitilty that can show during a selected time period what the "high water mark" is for the number of concurrent users logged in?In other words, if I have 50 named UCCX agents, and I have 40 Licensed Seats, are we clo...

Issue Happens with CTI Tool Kit

Hi Friends, I am experiencing a scenario in CTI toolkit in Agent Desktop.When the Agent A log in with the Agent ID : 1234 , password : 1234 , Instrument Number : 1234 and he goes to Ready stateWhen the Agent B log in with the Same Agent ID of Agent A...

S N by • Level 1
  • 732 Views
  • 5 replies
  • 0 Helpful votes

UCCX 8.5 to 8.51 .msi packages

Where are the . msi packages located? I have a test server up and running with the 8.5.1 SU1 and need to get the update MSI to push out to the clients. Where can I locate the package at? I tried the below URL and I keep getting a not found from my UC...

agent email IMAP settings

Hello All, This IMAP for agents is driving me crazy. Can someone please confirm my understanding? Global settings:-IMAPHost/IP address - 1.2.3.4port - 143username - supportdesk (this is the email account of where I need to get the emails from)passwor...

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