Contact Center

Good afternoon,i am trying, to get a call in que for three minutes to route somewhere, ultimately offsite...script editor seems way to input driven for a wait x and go to here step..is there a simple example, and i have googled to death the web, of a...

Hi,I am using IPCC Enterprise 6.0 and would like to play the customers position in queue as they move through the queue. I can get their position as they enter the queue using RouterCallsQNow, however I don't know how to get their position as they mo...

Hi All,We are facing issue in IPCC Enterprise 7.2.5, as agent is showing in ready state while he is in not ready state by generating webview "Agent not ready and Agent trace level reports.Did any one face this issue earlier?It seems a bug.Please see ...

I've created some new Campaigns in the UCCE Outbound Option.  Everything seems to be working correctly, except the dialer is not labeling the calls with a BAResponse variable.  For example, if the dialer detects a live voice, it should set the BAResp...

Hi guys,        We r using CCX5. There are around 8 scripts have in CCX.How can I identify which scrip is currently running??Thanks

We need the ability via our UCCX 7.01 SR5 environment to allow customers to call in via IVR and make a payment to our billing system which runs on our AS400.  We would prefer to use a web services interface.  I'm comfortable with basic scripting but ...

Hi experts.On Database table ContactCallDetail has a field contactDispositionWhat is the calls "do not care" and "Rejected"?.1—Abandoned2—Handled3—Do not care4—Aborted5-21—RejectedAt tables RtCSQsSummary" and "RtICDStatistics", calls with 3(do not ca...

My client is looking to find out what is the status of port licence in their CVP implementation.   However they don't seems to have VXML server implmentedIs there a way to find the information that asked ?    What about other licences , like server l...

Hi All,  I have integarted salesforce with UCCX. However i am getting the below error:  I have configured all paramaters related to ACMI adapter correctlyACMI Server Address:IPCC server IPACMI Server Port:42027 and also added the user under Managed u...

In previous versions of CRS, we changed the supervisor's password using Cisco Desktop Administrator.That doesn't seem to be an option anymore.Is the supervisor password still different than the Cisco Agent password?  If it still is different, how do ...

Currently having an issue were we have 2 phone #'s listed in differant timezones and the dialer is dialing the phone number in the time zone that is not scheduled to be dialed. I have already confirmed that my GMT times are set correct and the dialer...

Hi AllWe are implementing a UCCX 8.5 at a customer that is using GMAIL as their mail system.I have setup the mail account created to our use in Outlook and it works.But when I try to set it up in CDA, i get "CDAUI2030 Invalid IMAP Server settings. Tr...