Solved: Migration Scripts fail

Hieronymous Merkin · ‎08-01-2013

So in the process of migrating Version 7 to Version 9 on both CUCM and UCCX. Upgrade went fine and systems are up and running. After importing the scripts, documents, prompts from old to new, they will not run. They pass validation and load as an application without error, but calling results in going straight to system default message. Active debug does not work as it fails before Triggering Contact? The script has no C:\ reference relics from old, so I am wondering what the issue is. How best to trouble shoot? These are relatively simple scripts so I guess I could just rewrite them. I note the partial service of the UCCX Engine, but dont know how to locate the cause. Might be something related to script failure? Any input? A;

Also how do I make sure the default language and prompt files are being used. I am thinking that maybe the scripts cant find the prompts? The old system did not use language and the new one does. Duh...

Anthony Holloway · ‎08-01-2013

Hieronymous Merkin wrote:

Tac indicates that you can not load a script created in a different editor version regardless of how you load it!

That statement is missleading, and I hope Cisco TAC did not tell you this information, the same way it reads here.

If you are upgrading your UCCX, all of your scripts will work on the newer version. If you are going from UCCX 4.0 (if memory serves) to anything higher, you are required to open and "Save As" all of your scripts in the higher editor, before you are allowed to load them into the repository. This was due to a fundemental change in the way the Select Resource step referenced the Agent object (String versus User), and this process modified your script to bring it up to standards. However, this has not happened since that time frame, and all subsequent upgrades to UCCX do not require you do this.

Anthony Holloway

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