In Cisco Agent desktop - agents are allowed to multi select wrap up codes? Only one is written to the database. does anyone know if it is possible to write more than one wrap code at the end of the agents call? and have it written?
In Cisco Agent desktop - agents are allowed to multi select wrap up codes? Only one is written to the database. does anyone know if it is possible to write more than one wrap code at the end of the agents call? and have it written?
Is there a place to download the base install media for QM and WFM version 9? The Cisco software download area only has the SU's, SR's. It needs to be the Cisco OEM version, not Calabrio's. Thanks in advance.
Hi - Facing issue with CTI Route Point in CUCM 8.5, where it is not getting RegisterCreated CTI Route Point with Proper Device PoolAssociated the same to PG userAdded the same in Dialled Number with CUCM RC and associate call Type and ScriptAdded the...
Hi,Is there a way in UCCX to give customer an option like "Press 9 at any time to talk with agent ". This feature is available in CVP but I do not know how this can be done in UCCX. Kindly let me know if this is possible in UCCX.
Hello,I am trying to create a script on Call Studio 9.0 containing a Web Service element.When I've loaded the URL after choosing URI, I get the following error:A part definition named Body in the WSDL has no type or element attribute, preventing it f...
Good day. I am working on a new campaign and would like to seek your opinions on how to configure a trunkline to UCCE. For example number to be configured is 6322588. Any suggestion will be highly appreciated. Nortel PABX...
hello everyonewho can telll me how to make the script: when no agent can handle the call and the call start queue then the IVR can tell the user how many people in the Q ?whether i should creat some Variable in ICM??
Would like to get you opinions if this script will allow priority queue-ing. Scanario: Caller calls in and needs choose an option press 1 "Inquiry" and press 2 "Payments" At the moment, there are 3 calls in the queue who press 1 and 4th ...
I have the attached script and when I have all users logged off or if I press 1 for voicemail the call just restarts the hold message. If possible could someone look at the script and let me know where I went wrong? Any help would be much appreciated...
CVP 4.0.1 Sr1All my media files are in C:\Inetpub\wwwroot\en-us\app location.On Studio - Project Properties - Audio Settings - Def Audio PAth URI - I specify the path as:http://10.1.17.18/en-us/app/My question is there a way to provide two locations ...
Hello,I need some assistance while upgrading the UCCX 8.5.1 to 8.5.1 SU41. What should I upgrade first Master or Slave ?2. While upgrading a node should I switch the version of the server and then move to the other node OR swtich version should be do...
I have a marketing sound byte that is 120 seconds long and 1.15 mb in size. I am not able to get it to lay using a ply prompt. I chopped it in half and it plays fine.Is there a size limit to sound files? What happens instead of the file playing is ...
Good day. I would like to know if it is possible and how can an agent transfer a call back into queue.I am quite new in administering UCCE. Any help will be highly appreciated.
Hi any body can help me intergartion between Cisco ICM 8.0 and NICE IEX WFM to get RTA reports. Historical reports are working fine on NICE WFM.
I searched lots of docs but got nothing.thx
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide
Subject | Author | Posted |
---|---|---|
07-13-2024 07:53 AM | ||
07-12-2024 05:52 AM | ||
07-03-2024 02:23 AM | ||
06-27-2024 09:27 AM | ||
06-13-2024 04:49 AM |
User | Count |
---|---|
6 | |
3 | |
2 | |
2 | |
1 |