About Hieronymous Merkin

Hieronymous Merkin · 11-01-2017

I have a UCCX script that based on a menu option, transfers the caller off-site through a toll-free number. This is a simple "call redirect" step. When testing the script internally, meaning I call it from an internal Cisco handset, it works flaw...

Hieronymous Merkin · 09-23-2017

I created a new SIP Trunk for TIE line to another Vendor PBX. This trunk is selected with a pattern than is 51.xxxx with drop pre dot and forward the xxxx. Works just fine. However, when folks now dial 5xxx for an internal extension, connect time...

Hieronymous Merkin · 07-20-2017

Interesting request to find out how many calls a trigger had when the contact center was in off hours mode. The CUIC really needs a reportable object like CSQ, or Agent or something to run a report against. Yes, the CUCM CDR could capture Trigger h...

Hieronymous Merkin · 07-15-2017

Problem statement - Several CUCM users do not have Voice Mail. For reasons that we cant understand, several users inside of CUCM do not import to Unity and therefor do not have VM. Stare and compare can find no User record or Device differences....

Hieronymous Merkin · 04-27-2017

I have a CUBE setup for SIP trunk to ITSP. It works and all is good. The issue is that we forward DNIS numbers at a remote location to an 800 number that terminates on this QUBE. We need to see the DNIS or CallED number dialed by the caller, that was...

Hieronymous Merkin · 09-24-2017

Thanks Jamie. I get the overlap, but I had no real other options. All first digits are in use and the extension ranges on both side of the tie line are such that I cant write a more specific pattern match. Any first digit I use will have a confl...

Hieronymous Merkin · 07-21-2017

Thanks Deepak we are thinking alike. I just need to see if UCIC can produce a report on Call Variables as I know that the first 10 variables are suppose to be reportable. at least they are in UCCE. I suspect it would be ugly to look at, but we can ...

thank you for your follow up. · 07-19-2017

thank you for your follow up. What I did to solve this issue was to recreate the user with a new AD record. That fixed it. Clearly this is an old out of date product, but it still out there in the installed base and folks need repair from time t...

These is nothing wrong with · 07-17-2017

These is nothing wrong with AD. New users show up in CUCM, but they do not show up in Unity. This older BE5K solution had Unity and CUCM share the same server IP, different admin interfaces but one IP on one server. You get users into Unity by Giv...

Hieronymous Merkin · 04-28-2017

This is about ITSP connection to a CUBE router. This really will not impact Unity, it will impact DNIS in the UCCX however. We need to see the number the caller dialed, that was forwarded to the inbound toll free number. We see the toll free num...

Member Since	‎04-24-2013 11:16 AM
Date Last Visited	‎11-05-2018 08:56 PM
Posts	178
Total Helpful Votes Received	25

User Statistics

User Activity

Internal and External act differently on UCCX Call Redirect to external number

Route Pattern Matching causing slowness?

UCCX Scripting - Reportable Objects

BE5K Version 7 (CUCM/Unity one server) brain teaser - CUCM Users do not Sync to Unity

SIP CUBE Header Manipulation to read DNIS

Re: Route Pattern Matching causing slowness?

Thanks Deepak we are thinking

thank you for your follow up.

These is nothing wrong with

This is about ITSP connection