Hieronymous Merkin
Member since ‎04-24-2013

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  • 178 Posts
  • 0 Solutions
  • 61 Helpful votes Given
  • 25 Helpful votes Received
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I have a UCCX script that based on a menu option, transfers the caller off-site through a toll-free number.  This is a simple "call redirect" step.    When testing the script internally, meaning I call it from an internal Cisco handset, it works flaw...
I created a new SIP Trunk for TIE line to another Vendor PBX.  This trunk is selected with a pattern than is 51.xxxx with drop pre dot and forward the xxxx.  Works just fine.   However, when folks now dial 5xxx for an internal extension, connect time...
Interesting request to find out how many calls a trigger had when the contact center was in off hours mode.  The CUIC really needs a reportable object like CSQ, or Agent or something to run a report against.  Yes, the CUCM CDR could capture Trigger h...
Problem statement - Several CUCM users do not have Voice Mail.    For reasons that we cant understand, several users inside of CUCM do not import to Unity and therefor do not have VM.   Stare and compare can find no User record or Device differences....
I have a CUBE setup for SIP trunk to ITSP. It works and all is good. The issue is that we forward DNIS numbers at a remote location to an 800 number that terminates on this QUBE. We need to see the DNIS or CallED number dialed by the caller, that was...
Community Statistics
Member Since ‎04-24-2013 11:16 AM
Date Last Visited ‎11-05-2018 08:56 PM
Posts 178
Total Helpful Votes Received 25
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Rookie July 2013