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Hieronymous Merkin
‎11-05-2018

Beginner
Awards
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Spotlight Awards Rookie July 2013
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10 Helpful Vote
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Member since ‎04-24-2013
178
Posts
25
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Solutions

Internal and External act differently on UCCX Call Redirect to external number

Created by in Contact Center
11-01-2017
11-01-2017
I have a UCCX script that based on a menu option, transfers the caller off-site through a toll-free ...

Re: Route Pattern Matching causing slowness?

Created by in IP Telephony and Phones
09-24-2017
09-24-2017
Thanks Jamie. I get the overlap, but I had no real other options. All first digits are in use and th...

Route Pattern Matching causing slowness?

Created by in IP Telephony and Phones
09-23-2017
09-23-2017
I created a new SIP Trunk for TIE line to another Vendor PBX. This trunk is selected with a pattern ...

Thanks Deepak we are thinking

Created by in Contact Center
07-21-2017
07-21-2017
Thanks Deepak we are thinking alike. I just need to see if UCIC can produce a report on Call Variabl...

UCCX Scripting - Reportable Objects

Created by in Contact Center
07-20-2017
07-20-2017
Interesting request to find out how many calls a trigger had when the contact center was in off hour...

thank you for your follow up.

Created by in IP Telephony and Phones
07-19-2017
07-19-2017
thank you for your follow up. What I did to solve this issue was to recreate the user with a new AD ...

These is nothing wrong with

Created by in IP Telephony and Phones
07-17-2017
07-17-2017
These is nothing wrong with AD. New users show up in CUCM, but they do not show up in Unity. This ol...

BE5K Version 7 (CUCM/Unity one server) brain teaser - CUCM Users do not Sync to Unity

Created by in IP Telephony and Phones
07-15-2017
07-15-2017
Problem statement - Several CUCM users do not have Voice Mail. For reasons that we cant understand, ...

This is about ITSP connection

Created by in IP Telephony and Phones
04-28-2017
04-28-2017
This is about ITSP connection to a CUBE router. This really will not impact Unity, it will impact DN...

SIP CUBE Header Manipulation to read DNIS

Created by in IP Telephony and Phones
04-27-2017
04-27-2017
I have a CUBE setup for SIP trunk to ITSP. It works and all is good. The issue is that we forward DN...

Thank you Jamie dor your

Created by in Unified Communications Infrastructure
12-13-2016
12-13-2016
Thank you Jamie dor your excellent video. Jamie you do great work and we are lucky to have you. I wa...

Jamie at the risk of sounding

Created by in Unified Communications Infrastructure
12-09-2016
12-09-2016
Jamie at the risk of sounding like a complete dork, where in the second call handler do you set the ...

actually I found that if I

Created by in Unified Communications Infrastructure
12-06-2016
12-06-2016
actually I found that if I check Play my Personal Greeting rather than Pay System Default Greeting u...

Unity - how to get rid of the "Sorry" before greeting

Created by in Unified Communications Infrastructure
12-06-2016
12-06-2016
I have a route point with a DN associated with a four digit inbound DID. It exists to always forward...

Jaime I have never found you

Created by in Unified Communications Infrastructure
12-04-2016
12-04-2016
Jaime I have never found you to be wrong, so I will just accept what you say but I am not understand...
Public Statistics
Date Registered ‎04-24-2013 11:16 AM
Date Last Visited ‎11-05-2018 08:56 PM
Total Messages Posted 178
Total Helpful Votes Received 25
Helpful Votes From
Awards
Community Spotlight Award
Rookie July 2013