About Hieronymous Merkin

Hieronymous Merkin · ‎11-01-2017

I have a UCCX script that based on a menu option, transfers the caller off-site through a toll-free number. This is a simple "call redirect" step. When testing the script internally, meaning I call it from an internal Cisco handset, it works flawlessly. When I call the script from outside, dialing the PSTN DID associate with the script trigger, it fails every time. Call the same script from an internal phone, works flawlessly?

Hieronymous Merkin · ‎09-24-2017

Thanks Jamie. I get the overlap, but I had no real other options. All first digits are in use and the extension ranges on both side of the tie line are such that I cant write a more specific pattern match. Any first digit I use will have a conflict. Interesting that the other PBX a ShoreTel, would not allow you to use 5 as a trunk access code and also as a first digit as an extension, but CISCO will. This is very powerful, but the penalty is the interdigital time out parameter. Thanks for you excellent work and all you do.

Hieronymous Merkin · ‎09-23-2017

I created a new SIP Trunk for TIE line to another Vendor PBX. This trunk is selected with a pattern than is 51.xxxx with drop pre dot and forward the xxxx. Works just fine. However, when folks now dial 5xxx for an internal extension, connect time may be 10 secs or more since I added the new Patter 51.xxxx. I suspect that 5123 is causing the system to match first with 51 and it is timing out waiting for two more digits to finally match with the internal pattern. How to resolve this and speed things up?

Hieronymous Merkin · ‎07-21-2017

Thanks Deepak we are thinking alike. I just need to see if UCIC can produce a report on Call Variables as I know that the first 10 variables are suppose to be reportable. at least they are in UCCE. I suspect it would be ugly to look at, but we can set a variable to TIme/Date and Option Pressed. - Peter

Hieronymous Merkin · ‎07-20-2017

Interesting request to find out how many calls a trigger had when the contact center was in off hours mode. The CUIC really needs a reportable object like CSQ, or Agent or something to run a report against. Yes, the CUCM CDR could capture Trigger hits against a clock and date, but how best to create a reportable counter in UCCX. The script does some sorting through a menu to learn where the caller wants to navigate to but I dont see that as a reportable object. Perhaps a Call Variable could be set based on a menu selection option? Anybody have any thoughts on how a script would count menu selections and store them for reporting so that you could say at date and time, a caller hit the trigger and selected menu item X? Interesting puzzle..

Hieronymous Merkin · ‎07-19-2017

thank you for your follow up. What I did to solve this issue was to recreate the user with a new AD record. That fixed it. Clearly this is an old out of date product, but it still out there in the installed base and folks need repair from time to time. Thanks for you effort.

Hieronymous Merkin · ‎07-17-2017

These is nothing wrong with AD. New users show up in CUCM, but they do not show up in Unity. This older BE5K solution had Unity and CUCM share the same server IP, different admin interfaces but one IP on one server. You get users into Unity by Giving your CUCM user a primary extension and then syncing. We sync, but no user shows up in Unity. Does not impact everyone, just a select few. Check licensing and that all seems just fine. Stare and compare, but unable to see a difference in users!

Hieronymous Merkin · ‎07-15-2017

Problem statement - Several CUCM users do not have Voice Mail. For reasons that we cant understand, several users inside of CUCM do not import to Unity and therefor do not have VM. Stare and compare can find no User record or Device differences. All users are AD participants. We just can't get these users, or their extensions to show up in Unity? All users have a primary extension assigned, voice mail profile and there is no difference in the configuration of these users with any working users. They just do not show up in Unity when you go TOOLS, IMPORT USERS.

Hieronymous Merkin · ‎04-28-2017

This is about ITSP connection to a CUBE router. This really will not impact Unity, it will impact DNIS in the UCCX however. We need to see the number the caller dialed, that was forwarded to the inbound toll free number. We see the toll free number, but not the number that was originally called.

Hieronymous Merkin · ‎04-27-2017

I have a CUBE setup for SIP trunk to ITSP. It works and all is good. The issue is that we forward DNIS numbers at a remote location to an 800 number that terminates on this QUBE. We need to see the DNIS or CallED number dialed by the caller, that was forwarded to this toll free number. Not the CallerID, but the number the caller Dialed. The calls are completing but follow the dial-peers for the 800 number. How do we see the DNIS so we can create routing by the number dialed? Not sure what this would be referred to as. All comments, recommendations and advice appreciated! Please point me to configuration examples. Thanks.

Hieronymous Merkin · ‎10-26-2016

Autoregistration with Multiple Protocol Support Autoregistration means that unknown phones will be coming into the network. Because the phones are unknown, Cisco Unified Communications Manager does not know whether the new phones should be registered as phones that are running SIP or as phones that are running SCCP; therefore, the system administrator uses Cisco Unified Communications Manager Administration to specify the default protocol that new phones should use for autoregistration. Cisco devices that support both SIP and SCCP ( Cisco Unified IP Phone 7905, 7911, 7912, 7940, 7941, 7960, 7961, 7970, and 7971) will auto register with the protocol that is specified in the Auto Registration Phone Protocol Enterprise Parameter. Cisco devices that only support a single protocol will auto register with that protocol regardless of the Auto Registration Phone Protocol setting. For example, the Cisco Unified IP Phone 7902 only supports SCCP. If a Cisco Unified IP Phone 7902 auto registers, it will use the SCCP regardless of whether the Auto Registration Phone Protocol is set to SIP. Note To ensure that autoregistration works correctly, ensure the Device Defaults Configuration window specifies the correct phone image names for SIP and SCCP. To deploy phones in a mixed-protocol environment, you must perform additional steps when autoregistering a new mixed batch of phones. The first step requires that the administrator set the Cisco Unified Communications Manager Auto Registration Phone Protocol parameter in the Enterprise Parameters Configuration window to SCCP and install all the phones that are running SCCP. The second step requires that the administrator change the Auto Registration Phone Protocol parameter to SIP and autoregister all the phones that are running SIP.

Hieronymous Merkin · ‎10-26-2016

Thansk Aseem, I did know this but I am wondering how you get SIP phones to auto register? Seems like a real pain to have to add the device manually? The phones will not register without a DN and that makes it mostly a manual process. When you are bringing up hundreds of phones, that Auto registration and self provisioning is really kool.

Hieronymous Merkin · ‎10-26-2016

This is a new BE6K Version 10.5 and I note that I can NOT auto register a SIP phone. The only way I can make it work is add the Device manually and assign a DN to it. Kind of defeats having auto registration and self provisioning? Anybody else find a way to make this work? What determines if a phone will register SCCP or SIP? The phone model? Though a phone can be re flashed, I assume if you have a SCCP phone it will try to register that way?

Hieronymous Merkin · ‎10-26-2016

Jamie does the server record point to the CUCM or the IM&P? I am guessing registration to CUCM.

Hieronymous Merkin · ‎10-24-2016

what i note is that the windows jabber version I downloaded asks for the users email address, not their Jabber ID? Can I configure the server record in ios? I am using the voice gateway to do network services like NTP and DNS?

Hieronymous Merkin · 11-01-2017 04:10 PM

I have a UCCX script that based on a menu option, transfers the caller off-site through a toll-free ...

Hieronymous Merkin · 09-24-2017 11:08 AM

Thanks Jamie. I get the overlap, but I had no real other options. All first digits are in use and th...

Hieronymous Merkin · 09-23-2017 10:40 AM

I created a new SIP Trunk for TIE line to another Vendor PBX. This trunk is selected with a pattern ...

Hieronymous Merkin · 07-21-2017 10:59 AM

Thanks Deepak we are thinking alike. I just need to see if UCIC can produce a report on Call Variabl...

Hieronymous Merkin · 07-20-2017 04:32 PM

Interesting request to find out how many calls a trigger had when the contact center was in off hour...

Hieronymous Merkin · 07-19-2017 09:34 AM

thank you for your follow up. What I did to solve this issue was to recreate the user with a new AD ...

Hieronymous Merkin · 07-17-2017 06:57 AM

These is nothing wrong with AD. New users show up in CUCM, but they do not show up in Unity. This ol...

Hieronymous Merkin · 07-15-2017 12:35 PM

Problem statement - Several CUCM users do not have Voice Mail. For reasons that we cant understand, ...

Hieronymous Merkin · 04-28-2017 07:31 AM

This is about ITSP connection to a CUBE router. This really will not impact Unity, it will impact DN...

Hieronymous Merkin · 04-27-2017 03:59 PM

I have a CUBE setup for SIP trunk to ITSP. It works and all is good. The issue is that we forward DN...

Hieronymous Merkin · 12-13-2016 09:55 AM

Thank you Jamie dor your excellent video. Jamie you do great work and we are lucky to have you. I wa...

Hieronymous Merkin · 12-09-2016 04:30 PM

Jamie at the risk of sounding like a complete dork, where in the second call handler do you set the ...

Hieronymous Merkin · 12-06-2016 11:25 AM

actually I found that if I check Play my Personal Greeting rather than Pay System Default Greeting u...

Hieronymous Merkin · 12-06-2016 10:53 AM

I have a route point with a DN associated with a four digit inbound DID. It exists to always forward...

Hieronymous Merkin · 12-04-2016 01:08 PM

Jaime I have never found you to be wrong, so I will just accept what you say but I am not understand...

Date Registered	‎04-24-2013 11:16 AM
Date Last Visited	‎11-05-2018 08:56 PM
Total Messages Posted	178
Total Helpful Votes Received	20

Internal and External act differently o...

Re: Route Pattern Matching causing slow...

Route Pattern Matching causing slowness...

Thanks Deepak we are thinking

UCCX Scripting - Reportable Objects

thank you for your follow up.

These is nothing wrong with

BE5K Version 7 (CUCM/Unity one server) ...

This is about ITSP connection

SIP CUBE Header Manipulation to read DN...

Autoregistration with

Thansk Aseem, I did know this

SIP Auto Registration Version 10.5

Jamie does the server record

what i note is that the

Internal and External act differently on UCCX Call Redirect to external number

Re: Route Pattern Matching causing slowness?

Route Pattern Matching causing slowness?

Thanks Deepak we are thinking

UCCX Scripting - Reportable Objects

thank you for your follow up.

These is nothing wrong with

BE5K Version 7 (CUCM/Unity one server) brain teaser - CUCM Users do not Sync to Unity

This is about ITSP connection

SIP CUBE Header Manipulation to read DNIS

Thank you Jamie dor your

Jamie at the risk of sounding

actually I found that if I

Unity - how to get rid of the "Sorry" before greeting

Jaime I have never found you