Modify end call button in UCCE

[Israe]

Hi there

I was wonder if there is a way to modify in finesse the ¨End call¨ button (The red one), what they want is that instead of ending the call they want to send it to a survey, I´m able to create a new button (gadget) that can sends to call to a survey. But they don´t want that, they want that that red button, when you click on it sends the call to the survey. can you modify that red button?  Thanks.

UCCE 12.5

[Omar Deen]

Why not just leverage Post Call Survery?

[david.macias]

Exactly this, that's the whole point of PCS in CCE. https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_5_1/configuration/guide/ucce_b_ucce-features-guide-12_5/ucce_b_ucce-features-guide-12_5_chapter_010001.html

david

[Israe]

They don´t want post call survey. We already gave them that workaround and no way to use that.

[Marek (gaman-gt.com)]

The End button functionality can can be changed or even button can be removed from UI. Here is how we did it - also works for outbound calls which is not default: Video 

[Israe]

They don´t want post call survey. We already gave them that workaround and no way to use that. I wanna see some code in some xml file, or something.

[Marek (gaman-gt.com)]

The video that I shared, shows that you can switch the role/bahavior of the End red button - this was your main question. To do that you will need to play around with DOM objects on the showed UI (using JavaScript). There is no standard JavaScript code for that but here is a short code snipped that I use to get End button.

var callControlGadgetPanel = $('.callcontrol-layout-1Ve3y', window.top.document).get(0);
if (callControlGadgetPanel != undefined) {
	var panelCallId = callControlGadgetPanel.id;
	panelCallId = panelCallId.replace('call-control-header-','');
	_log('panel call id: ' + panelCallId);
// Remove original call End button
	_log('remove original end button, id [drop-' + panelCallId + ']');
	if ($('#drop-' + panelCallId, callControlGadgetPanel).length) {
		$('#drop-' + panelCallId, callControlGadgetPanel).remove();
	}
}

[Israe]

THank you Marek, I will give it a try and let you know. THanks a lot.