I am working on integrating a web application with ICM and trying to use GED-145 for the same. Is this the same as the protocol being used by MR PG? Can I make use of GED-145 for communicating to MR PG?
Hi Vandana. Hope you are doing well. What a pleasant surprise to see you in this forum. :-)
I see you have 2 questions.
1) Can we integrate ICM with a web application.?
The answer is YES. It can be done using this Application Gateway Interface which is a process instance in Call Router. But it needs an extension called Gateway Host which is a purchaseable component from cisco advanced services who can be reached through firstname.lastname@example.org.
To be precise this extension component is the one which will enable you to connect Cisco ICM call routing script with a Web Application.
2) Can we integrate an MR PG using this GED-145 based App Gateway.?
MR PG will be configured to interact with call router which in turn can use the App Gateway and then external web App using GED 145.