Hi everyone, I'm a newbie in cisco finesse. I have a problem and I need your helps! In order to make a finesse gadget to display agent's performance data such as talk time, not ready time...for each agent. I used live data to make the gadget but it d...
On the incoming call we are opening a Siebel CRM page in the IFrame. But it's not opening. Same was working perfectly in the Finesse 9. Any settings do we have set in Finesse?
Hi,Anybody know how to generate the Historical Call Details Report in CUIC in UCCX 10.0I need to get details of entire calls to the contact center. How many calls received, answered, abandoned, etc.
I have a (relatively) simple CVP app. The first page that the caller interacts with is a customized menu with two menu options. When the CVP app enters the menu element, I get the following error in the Activity Log:06/02/2014 10:11:21.379,Greeting M...
Hi everyone, I'm a newbie in cisco finesse. I have a problem and I need your helps! In order to make a finesse gadget to display agent's performance data such as talk time, not ready time...for each agent. I used live data to make the gadget but it d...
Hi I was just wondering, if I could get some help on setting up a automatic reply templates for chat.For example when the agent accepts the chat it automatically sends a message from the agent.
For the ctiSession object, we call GetAllSkillgroups. We get the right number of groups. Then we did GetAllProperties for each group. We get all properties except the SkillGroupName.We even tried EnableSkillGroupStatistics for each group and enable a...
Hello ,iam New to CVP. recently done with announcement of 'hello world program'.Iam not with a kind of with java background ..... new to this cvp programming.Interested to explore more on further learning, not usre what to try next . Also ,can anyone...
Hello All,Can someone provide me how can we customize dashboard in CUIC.I know how to add report and etc in dashboard and its coming in normal view form, but i need those report to be view in chart, graph etc.Can any one help me in this request.Attac...
Sorry for my english. I developing cti os application on delphi with cti os manager . Usualy all work fine, but i have next situation. CTI OS manager distribute task to agents. The agen recive call (CallType=eCTypeOOReservationPreview) and User closi...
I am working on an upgrade from UCCE 7.5/Webview to UCCE 10/CUIC. We put a version of CUIC in place, pointed at the old UCCE system, so that the customer can play with it. Apparently, webview allowed for 1000 call types to be selected for a report ...
I am using CVP Studio 9.01 Web Service to get data from back-end system; I am able to load WSDL file from a URI and configure a "request" within Studio "Web Service" element; however I could not configure/store "response" to session or element data, ...
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