Is there any way via Finesse to know that a particular Dialog is being recorded by MediaSense? And if so which MediaSense is handling it? I believe the answer is no but just in case I have missed something.
HiI need to control the calls received on a CRM when the caller abandone the call, because the agent must call him later (is an emergencies system).When I have Agents logged on the queue, finesse send an event: <actions> <action>UPDATE_C...
Hi,The CUIC Report Template Reference Guide 9.0 notes that Precision Queue interval data are derived from Skill_Group_Interval fields, but the database schema guide for UCCE 9.0 notes that most fields within the Skill_Group_Interval table won't be up...
Hi Guys, So I have another fun one...I have a simple bar (gadget) that is getting its height set by the CSS property(ies) "#finesse-page-gadgets-workspace .gadgets-gadget" (this is from the finesse/css/container/body.css file). When I have it o...
Paul/Janine, Do you guys know, if cisco-rate attribute works for the prompt element. I set changed it from 2 to 4 but it does not seem to have the desired effect. Any gateway settings that need to be changed ?Hemal
Hi,I'm currently trying to send custom headers over SIP, so in Accordance to Cisco VoiceXML Programmer’s Guide it's possible to send custom header during SIP (Invite while transferring a call), but I can get this to work. Has anyone faced this issue?...
We have a customer who is trying to run a custom report from CUIC, which is a "Real Time" stock report with graphics (i.e. pie chart).When he tries to run it from his PC, he receives the following error: "X" could not load the specified page (java.la...
I need to be able to have a customer enter a string of digits (their acct number) while in a CVP VXML Application (Not a Micro App), pass those digits back to ICM, and then have ICM pass those digits to the CAD Display.I've been trying to use the "Di...
Hi All,In finesse when Agent is on call, he can put the existing call on hold and can make another call. What is the limit of it? The number of maximum simultaneous call an agent have in finesse?If there is a document which mention the upper limit th...
Hi, I am having issues with inserying call variable data into a SQL 2005 database. I can successfully write the values from my "Digits" element and the ANI to the DB, but call variables are throwing VXML errors, complaining about the “column name”....
Hello,Where can I find documentation about GED188 media/task messages such as MEDIA_LOGIN_REQ?I can't find the format of these messages in the GED188 doc v16 I have.Thanks,Donald
I have a simple application and i have used record element in it. I am facing error.badfetch on that record element. All of other application is working fine. I am using record element first time that's why i am not able to find the error, here is th...
I have a customer who is using a customised version of this report that I have created. They are happy with the extra columns, however as they are reporting on a number of call types, they want to actually just see a summary by half hour of all the C...
Hi,I am using the Cisco Finesse APIs to retrieve all the queues an agent belongs to. If I login with an agent and then browse to: http://finesse_ip/finesse/api/User/5001010/Queues, I can see an XML with the details of all agent queues. However the fo...
I am getting this error in Global Error LogThere has been an error with the http session: a request was made due to an event caught in the root document that refers to a session that has already ended. URI: /CVP/ServerAnd error log shows error.badfet...
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