Hi, since there is real limited information on Cisco website, I would like to ask experts on the forum, in a Cisco Multimedia contact center environment, how the supervisor is able to manage and monitor email/web chat/voice call in one integrated view ? or it has to be monitored in separate windows, one is supervisor desktop, the other is maybe supervisor console from EIW? if someone has a snapshot on what the supervisor console for web/email looks like, can you please share with me? a potential customer is really picking on those details before they make further decisions , thanks Yvonne
