Hi, since there is real limited information on Cisco website, I would like to ask experts on the forum, in a Cisco Multimedia contact center environment, how the supervisor is able to manage and monitor email/web chat/voice call in one integrated vie...

I have a Cisco 3925 as Remote AS server, and we only do outband -Dialing, no inband calls at allThis infrastructure is used by one group/application by using reverse telnet, another group wants to use the same infrastructure as well. but they want to...

Hello, Just wondering in Unity connection Version 8.5, is it possible for to access "contacts" through dial by extension not by directory? we know we can do it in Unity by using " Internet Subscriber"? thanks and appreciate any input . Yvonne

I am looking for a way to set up networking between Unity version 4.2 with Unity Connection 8.5. I was able to find something related to Unity version 5 and later, nothing about Version 4.2I am wondering if there is a way of doing it