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multiple Dialer ports are displaying on Agent finesse screen

CECSupport
Level 1
Level 1

++We are facing issue with the finesse while doing oubound dialer calls.

++Dialer ports are displaying on the Agent finesse screen at a time when they are in reserve state. ++Attached the screenshot

 

finesse.PNG

1 Reply 1

Slavik Bialik
Level 7
Level 7
Is it UCCE or UCCX?
Is there a chance that the campaign is working in predictive mode? Because in predictive mode, every agent will trigger the dialer to dial X numbers, and the one who answers will get connected to the agent, the rest will hung up (unless you directed them to some other script).
Tell you the truth, if that is predictive mode as explained, I have no idea how it should appear in Cisco Finesse, as I'm using a custom agent desktop application.
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