Hello All,I have below customer survey requirement,First Script1) Call fro PSTN , called to toll free number which is land to IVR Port number at UCCX end2) agent will answer the call.3)agent will ask customer to submit survey online.4) agent will tra...
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Hello, I have seen multiple threads over Post Call Treatment/Survey and I think I have a good handle on what's involved. However, after configuring the scripts and "Answer/Drop" button in CDA for the Workflow group the agent is in, it just doesnt d...
My CAD agents frequently make and receive calls on their Primary Extension. Is there a way to automatically go "Not Ready" on their IPCC Extension when the Primary Ext goes off-hook? Right now a Ready Agent Status does not change when the Primary E...
Hello Everyone, I have a simple script which has a menu with 3 options: 1) # for extension transfer The caller enters the extension number and the call is redirected to the correct extension. 2) * for a directory lookup Caller perss * for directory ...
Looking for help in building an SQL query to return a list of UCCX applications and their associated scripts. So far, all my attempts have resulted in the following error: Internal CLI Error: java.sql.SQLException: com.informix.asf.IfxASFExcepti...
We are working with third party software and we are using Make REST Call Step. By this step we are sending POST with Content Type "application/json". Then we receiving answer, but some data are contained in header. In this step Make REST Call there i...
Hi, In a LAB environment I deleted by accident a default stock report Reports > Stock > Unified CCX Historical > Inbound As I remember in the past you couldn't delete the default stock reports, but now it seems I can. Is there a way to prevent this...
Can someone confirm that with 11.5 that Co-resident CUIC and UCCX does not allow custom reports or otherwise editing of data definitions? I have had one of my techs tell me that there should be a "free\freemium" license that needs to be applied in or...
I'm deploying pcce/ucce and looking to use play an announcement if the caller has been in Q for x time and then play a different announcement if longer then x+y sec I know 'expected wait' is based on last 5mins in q but is 'time in q' better, does a...
My environment is a healthcare administrator approves or denies hospital or doctor precertification. We are on uccx 10.6 and have started to carry session variables. Member id Date of birth city state zip code from script 1 to script 2, it is n...
Hi Everyone, I have configured the Socialminer, UCCX and Exchange with no issue. I can see the green checkbox everywhere. The only issue I have is that I can't have the email botton/tab in the agent desktop. When I try to uncomment the gadget by remo...
We are observing multiple duplicate entries for a single agent while generating the call report from CUIC. We have a UCCX HA environment. PFB version details and report snap. CUCM: 10.5 UCCX: 10.6 (eg)Agent made only 90 outbound calls on a parti...
We are trying to configure a customize ringtone in CVP 9.X. We have a comprehensive call flow mode. Is that possible without Helix Server ? or aditional media server is required? PCCE Version 9.X. Kind Regars
I have already exported the .RAW files from the UCCX server and I am not able to covert it to .WAV please help Thanks
UCCX 10.6.1 su3 - Agents in a couple different applications notice Calls Waiting when there are agents available and Ready. The call waiting does not appear in other agents display or the supervisor display. Time in queue continues to increment and i...
