I am trying to ask my callers if they want to go to survey after call or not.
Press 1 - For survey after call
Press 2- for no survey after call
Without having to do some many scripts can I accomplish this in the script I already have?
Any t...
Hi to everyone.
We have a Standalone CCX version 10.0.1
All the services are automatically restarting every 30-40 minutes.
I'v done a full Restart of the CCX but nothing changed.
What can I do and does anyone know why is this happening??
Hello
i am attempting to deserialize ccx scripts and i am starting to get stuck towards the begging the deserialization process. I seem to be able to get through 3 loops on DoublyLinkedList.readObject and then fail on the pass that reads "com.cisco....
Dear All,
Currently we are running an PCCE 10.5.2 Due to capacity issue we are planning to setup Fresh UCCE 11.x setup.
Below is my plan for UCCE .
UCS staging - New UCS and ESXi Installation , License addition , Vcenter creation . etc..VM’s c...
I'm trying load an XML document into my UCCX script to have names on calling numbers.
For this I'm using the CreateXMLDocument step in the Editor.
The URL i'm trying to parse is the following, so with username and password before the servername
h...
Hello,
I am curious about what would be the best approach to the following scenario:
Two geographically different clusters (CUCM,CCX). ACD calls originally destined to cluster 1 should route to cluster 2 and vise versa in a fail-over scenario or du...
I configure Auto Answer on Finesse using this guide:Configure an Auto Answer with Finesse - CiscoBut when my agent is on state Not Ready, call is auto answered. It's possible create a "IF" to status of agent?*I using CCX 11.6
UCCX 10.6
In our environment if an Agent is running Internet Explorer and closes down IE while still logged into Finesse, they will stay logged in and won't automatically get logged out until around 3 minutes has passed. The same happens with Firef...
We would like to route our own chat into UCCX 11.5/6 so it ends up on Finesse agent desktop.
Is this possible? I understand it could be possible in UCCE using task routing API, but I can not find any documentation for same in UCCX. I read that task ...
Looking for a way to have an agent controlled Outbound Dialer. I know the UCCX has a preview outbound dialer campaign you can setup. I setup a test campaign and it worked as anticipated. Is there a way for the agent to control when the are present...
I have cvp and ucce 10.5
In script editor I assign the ip address of the media server however I have two media servers. Is there a redundant microapp in ICM for this or do I need to implement a load balancer such as F5 as an example
Thanks
Hi allUCCX: 10.5.1.11001-49I have an issue with UCCX Finesse agents not showing the time in the Agent State Log Report seen in their client window. Times are one hour ahead. The UCCX servers are located in the CET timezone and the affected agents ar...
will upgrading to UCCX 11.6 resolve any issues seen in v11.5(1)? i've looked in the release notes for 11.6 but don't see anything regarding bug/defects.
Hi,
I was trying to install Cisco VVB (Virtualized Voice browser) 11.5 using the OVA provided at Cisco web site, however after the installation has been completed I got the below error , our installation on Esxi 6 so I'm not sure if that is could cau...
