Need help about ICM script 10.5(1)

[Jirayu Kaewprateep]

Using ICM Script 10.5(1), I try to create dynamic condition node by concatenate

By trying these steps

1. concatenate("PQ.", "PQ_NONGLUCK", ".LogOn > 0") and fill into If Node, it always return false

2. use custom function by bypass like customfunction1(concatenate("PQ.", "PQ_NONGLUCK", ".LogOn > 0")) and fill into If Node it always return false

3. I use If function by using If(concatenate("PQ.", "PQ_NONGLUCK", ".LogOn > 0"), 1, 0) and fill into Set Variable Node, it always return 0

Please help.

Thanks

[jkotelly@cisco.com]

Hello,

You need to use the "Dynamic IF node" feature for Precision Queues which was a 10.5 feature. It is described in the “Dynamic Formula” section on pg. 151 here: http://wwwin-eng.cisco.com/Eng/CCBU/Common/Projects/Unified_CCE_Release_10.5/Customer_Docs/UCCE_BK_S09E5905_00_scripting-and-media-routing-guide.pdf@8. There is a different syntax required to do this as described in the document.

thanks,

Jim

[jkotelly@cisco.com]

Hello,

I may have mis-understood your requirement based on the concatenate() being used. You should just be able to (in the Formula editor) put the equation "PQ.PQ_NONGLUCK.LoggedOn > 0" in the If node itself. Note the "LoggedOn" variable spelling.

thanks,

jim

[Jirayu Kaewprateep]

Hi Jim,

I had try but unfortunately it return false as in attached Figure.

Thanks

[jkotelly@cisco.com]

Hi Jirayu,

Try removing the quotes and just set the expression into the node directly.

Jim

[Jirayu Kaewprateep]

Hi Jim,

As I said actually I try to substitute the quote with concatenate string for create a dynamic text like concatenate("PQ.", "PQ_NONGLUCK", ".LoggedOn > 0") when I replace "PQ_NONGLUCK" with ECC variable.

Jirayu

[Jirayu Kaewprateep]

Hi Jim,

I try to access the provided link (Dynamic IF Node) but look like it's broken.

Jirayu

[jkotelly@cisco.com · Accepted solution]

hi Jirayu,

This is the document link: Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted for Release 10.5(1) - Cisco.

jim

[Jirayu Kaewprateep]

Hi Jim,

It's working by use this below syntac

PQ.{Call.user.preferredPQ}.LoggedOn > 0 in IF node

Jirayu

[Jirayu Kaewprateep]

Dear Jim,

Thank you

Jirayu