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Hi,I'm using Finesse API to make call and answer a call. I'm using "finesse non gadget"When i call a function makeCall(dialedNumber, callerNumber, handler, errHandler)Then, i receive a trigger notification UPDATE_CALL_DATA pregnant ID like a CallIDIt...

Hi There,in CAD we are opening Chrome in a workflow & populating a URL with Data gathered from a Variable.Is there an easy way to do this with Finesse?I don't see any options in the workflow editor to select a specific application to open..CheersDion

Hello!We have Finesse integrated with UCCE.  We are passing IVR data to the agent desktop through ECC variables (call variables layout).  The string in the ECC is very long and we'd like to format it with line breaks to make it more visually appealin...

Hi,We're trying to convert our Call Studio 10.5 projects to Maven projects in order to automate  the build and deploy processes. Has anyone ever tried to do so? What problems did you come across? We're trying to find the suitable plug-in version for ...

HiUsing CUIC 9.0 or 10.5 for creation of custom UCCX reports.Scenario:I've created a SQL Stored Proc, and a report template based around it.I then modify the SQL proc to add a new column. The new column doesn't show in the report.To get it to show, I...

We are running on UCCE 8.0.3 and CVP 8.0.1 and facing issues with CVP call flows erroring out after executing action elements that do a DB lookup.  Please note the affected modules have been running in production for around 2 years now and no changes...

Hi,We are facing issue like "Off-Hook". When the user is clicking "Making Consult Call" button in custom gadget, we are calling "Make a Consult Call Request" method in finesse API UCCX 10.6. After request made to finesse, we are getting "Off-Hook" er...

Hi,we've got an existing CVP9 implementation with DTMF only apps.We're introducing an external VXML supplied app which is speech enabled, and reliant on VXML 2.1 extensions, more specifically record with POST, for ASR.  The Nuance speech server is re...

Hi to all, does anyone know if finesse can be used in a desktop application built with .NET c# ?I think I can use HTTP Rest API interface to call some methods but my doubt is for subscriptions to Finesse node for notification (call status changing).I...