11-17-2016 04:04 AM - edited 03-14-2019 04:47 PM
Hello All,
I would like to know the protocol which is running in b/w of CM and UCCX.
Regards,
Samit
Solved! Go to Solution.
11-17-2016 04:10 AM
Hi Samit,
JTAPI on UCCX end would interact with CTI on CUCM end. For database related read\update it uses AXL.
JB
11-17-2016 05:44 AM
+5 for Jitender for correct answer to initial question, check out this doc for your follow up question:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/configuration/guide/UCCX_BK_P89325D5_00_port-utilization-guide-uccx-902/UCCX_BK_P89325D5_00_port-utilization-guide-uccx-902_chapter_01.html
11-17-2016 04:10 AM
Hi Samit,
JTAPI on UCCX end would interact with CTI on CUCM end. For database related read\update it uses AXL.
JB
11-17-2016 04:17 AM
Thanks Jitender for your response.
Could you please let me know what is the use of System Ports Parameters in System Parameters Configuration of UCCX?
RmCm TCP Port* - 12028
Master Listener TCP Port* -1994
Are these ports also being used for Communication in b/w of CM and UCCX.
Regards,
Samit
11-17-2016 05:44 AM
+5 for Jitender for correct answer to initial question, check out this doc for your follow up question:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/configuration/guide/UCCX_BK_P89325D5_00_port-utilization-guide-uccx-902/UCCX_BK_P89325D5_00_port-utilization-guide-uccx-902_chapter_01.html
11-17-2016 06:02 AM
Thanks Jitender and Chris. It helps me a lot.
Regards,
Samit
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