Contact Center

Enhanced UCCX 11.5 & CUIC 11.5LAN DeplomentCUCM Version 11.5 In Finesse supervisor desktop ,When agent is taking state , Finesse Supervisor what to see the caller Number which agent is talking to (it currently only shows the CSQ name) .In CAD supervi...

I´m trying to use the screenpop Sample Gadget 10.5.1 in my environment but, when receiving a call, the screen of sample gadget is blank.My UCCX version is 10.6. I used the javascript default settings to test and still not working. Someone had a probl...

Customer has UCCX 9.  They want their customers to send SMS text messages that can be answered by agents as return SMS messages.   Can this be done with UCCX and if so, what product would you use in order to make this work?

Dears, Hope my e-mail finds you well keeping. I have a cucm 11.5 and uccx 11.5. I did many incoming script for Arabic and English for currency,date,time,etc...   When using the function “ created generated prompt number” and change the gender option...

Hello All , Is there is a permanent way to free space from common log partition without using RTMT Total Free UsedDisk/active 26631156K 14591220K 11765016K (45%)Disk/inactive 26663148K 25110692K 176200K (1%)Disk/logging 92746972K 8912K 87950692K (1...

Hi, we have UCCX 11.0 with premium license. we create agent base outbound dialer in uccx for direct preview ( which is working fine), progressive and predictive ( which are not working). For predictive and progressive, call is initiated and when cus...

Hello Frnds,I have a question came up.My customer has Temenos banking solution and they want to integrate crm of the banking solution with UCCX(they understand that we cannot do any CTI development in UCCX).Now they already have database and they hav...

Connector is needed for Siebel CRM so i added IPCX-BS-MSD-VAGT licence ,  is it enough ?

Anyone have experience working with AMC on a UCCX/Siebel integration?   Any other connectors you'd recommend? Thanks in advance, Brian

Hi,  Any one can help me how we can integrate cisco UCCX with Oracle RN CX cloud service with details. I have document regarding this for Avaya Aura Call Center Elite. Thanks  Shibly

Hi, So since today when I want to open Subsystems > RmCm > Resources  nothing shows up and the browser just tries. Where can I see logs for this? Thanks

My boss wants to be able to get an alert if we start to experience a certain amount of abandoned calls. Basically lets say if we hit 5 abandoned calls an email or some sort of flagging would let us know that we are starting to take abandoned calls. O...

Need to know requirement of IPCC Gateway in IPCC Environment