Contact Center

I made a copy of a UCCX Stock Report Definition (CSQ Call Distribution Summary) to modify some formatting requirements. I'd like to now import a copy of the stock report CSQ Call Distribution Summary xml so that I don't have to recreate the views and...

i need to now BE6K-START-UCL35 include how many voice mail port and i need to add 8 more voice mail port what is the part number or what should i add ?

Hi all,  I am looking into a call center requirement that the agents need to work via desk phone as well as via soft phone - Cisco IP communicator. I don't think it is doing since shared-line is not support in UCCX.   However, one of call center ag...

Hello, We have ICM version 10.5, and i`m looking in the AWDB DB for a table that maps script node ID to its name. anyone has any idea which table has such data? Thanks.

I have been working on CCB for a while now. Everything seems to be working properly but if I increase the EWT for CCB to more then 60 mins I get handoff error in the VXML gateway and Callback_wait. I think it's because there is too many loops in the ...

Experts, I have a query on licensing. Is there a way to find how many license installed for Cisco Finesse. I know it is RTU but is there a way to find it. Also is there a way to find what is the concurrent usage of license as I need this details to ...

Hi I'm trying to play a random prompt from a list of available prompts. I recognise that the 'Generate Prompt' step can achieve this but my prompts in question are going to be sitting in an XML file (see below) <?xml version="1.0" encoding="ISO-8859...

I need to run a report to show the number of calls which are delivered by our ucce.  We use cvp so direct all calls from a cube via dial peers to cvp and icm dialled number Does anyone have a sql script they could share   ideally also showing termina...

I have a high level of abandoned calls and am currently trying to figure out if calls are being put through the queue or directly being dialed to agents. Also will abandoned calls show up in the cisco unified intelligence reporting even if they don't...

Hello Everyone, This may be my first post that I recall but... I have what is probably a simple question for anyone to take a stab at. I have some scripts which are "regular" and some that are CVP. All of our scripts do not go through CVP at this poi...

Hi, I'm looking for how to display all directory numbers configured on a VG224, thanks a lot for your help. BR Aubert

Team,How can we figure out a version of WFO that would be compatible with CUCM 9.1(1) and UCCX 9.0(2) and also work with CUCM 10.5 and UCCX 9.0(2) for the first phase of an upgrade that will end up with UCCX at 11.5? WFO will need to be able to recor...