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Hi,
Need to know if we can combine all the tabs in Finesse Supervisor in single screen such as Team Data and Queue Data.
I tried to modify the XML file but was not able to achieve the result.
Regards,
Mukesh Chandani
Has anyone had to create a database connection into a Symitar database. Symitar is a banking software and we have not been able to find out what the DB type is.
Greetings,I've seen multiple posts on the topic none of which appear to have a Correct Answer identified (see https://supportforums.cisco.com/thread/2079191 https://supportforums.cisco.com/thread/2058072)The request is to be able to display the orig...
Hi Everyone,
Few years ago, I did a UCCE/CVP upgrade from version 8.5.3 to 9.0.4. Now, I am required to perform an upgrade from version 9 to 11.x.
Two questions:
1)Which version of 11 would you guys recommend?
2) Is there any difference in terms of s...
In Supervisor Desktop, the "Current Oldest" column is showing there are calls in queue when there are not. It does not present a time for the longest waiting call. These numbers have been stuck like this for months. I have included a screen shot of w...
Hello,
After a call gets into "Select resource" and then in "Selected" (and I have a delay of one second and two prompts under "selected"), I observed that the agent selected's IP phone rings just when the prompts are finished, but the supervisor obs...
I've been trying to different formats to get an open and close parameter to work. Basically I'm trying to compare the current time, depending on Time zone, to an open and close time and then it should go to the open menu or closed menu. I'm using an ...
Hi All,
we are upgrading our system from UCCE 9 to 11.5 and our customer recommended a product for call recording called Speechlog "globitel".
so we are required to know how good it's for recording and some other points like1-pricing "how it's pricin...
Hi has anyone tried to use Mobile connect as agents number in cisco callcenter express?
We did a test for this and discovered that if the call answered on the mobile, agent state is changed to not ready. So it actually works
So I want to know if this...
Hi Everyone,
In one of my earlier client visits, I came across a discussion topic " Time and Motion "; I have a very remote understanding of it.
Tried a Google search for knowledge, but failed.
I'm told "Time and Motion" is related to the concept of...
Hi Everyone,
In my conversations with clients I frequently come across Genisys as a formidable competitor.
Some of the questions my clients ask me are? (This particularly was a case where I was trying to move a Genisys customer to Cisco)
1) What's ...
Hello Forum!,
We just upgraded UCCX to 10.5 to 11.5. We have Jabber and Finesse for ACD logins.
Earlier when we had 10.5 we had multiple issues like the Finesse service getting restarted, UCCX engine in partial service ( sometimes with CTI port OOS...
Hi Guys,
My Customer have the solution with UCCX 10.x. The link WAN between stopped worked and the Agent should be to log in Local, but, didn´t worked. I verified the follow error message in the logs about LDAP.
nodeId:2}>.2017-03-20 00:06:0...
Hello,
I'm trying to confirm the correct licensing to enable MediaSense call recording in a new CCX deployment. From what I can tell, CCX-11-REC-LIC is most likely what I need. Is this a "system wide" or a named/concurrent user license? I.E., do I n...
