Contact Center

Showing results for 
Search instead for 
Did you mean: 

Forum Posts

AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

Ritesh_photo.jpg mefranci.jpg

Resolved! CUIC 9.0. CSQ Activity reports

When running a Contact Service Queue Activity report most of the columns that are supposed to be averages are showing up as the sum of the numbers in the totals row instead of the average. Avg speed of answer and Avg handle time are 2 examples of thi...

Calls Waiting (and LiveDataGadget.jsp)

Hello, I'm working on a project which involves displaying call data and agent status.  I'm able to pull everything I need from the Informix db_cra database, except for calls waiting in queue.  Our network/phone administrator will not allow us to turn...

okcool111 by Beginner
  • 3 replies
  • 0 Helpful votes

Restart Cisco Tomcat

Hi all, I have an issue on our PROD environment(UCCX in HA 10.5(1), CUCM HA 10.5(1)). Appadmin on UCCX primary node is in connection timeout,also is not possible to enter in Cisco Editor and RTMT. I can access on CLI on the first node. I can access ...

CRM integration with UCCX

Hi,Currently deployed UCCX10.5.Need to integrate CRM with UCCX.We have installed “CRM Connector Server” and “ Adapter” in the PC and we also configured UCCX details in the salesforce.But I cannot see the “Connect to CTI” button or “Soft...

Resolved! UCCX User Competence Level

Hi, I just wanted to know what is the correct way to setup CSQ and agent Competence level. The issue I am having is that when a user is set to Competence Level 10 (expert) and another user set to 4. the user that is set to 10 is not receiving the cal...