About UCcomp2007

UCcomp2007 · 04-19-2022

We have a new customer who we are providing our Hosted CCE service too (All UCCE/CVP./Finesse/CUIC/Identity) servers are in our data center. The customer would like to be able to use their existing Active Directory accounts for agent/supervisor login...

UCcomp2007 · 06-03-2020

The prior EIM/WIM versions allowed to be setup in stand-alone mode (i.e noy integrated with UCCE). Does ECE still allow stand-alone mode? One of the drivers in the past for stand-alone with email, was for companies that needed to be able to search a...

UCcomp2007 · 05-29-2020

I am noticing that the Courtesy Callback recorded name files that get placed at C:\Cisco\CVP\VXMLServer\Tomcat\webapps\CVP\audio are getting deleted within hours. Does anyone know what the default time is before these get deleted? And can this tim...

UCcomp2007 · 01-09-2020

For Courtesy Callback, can deploy two different callbackentry apps (each with unique name)? We have a customer for which one business unit wants standard out of the box CCB (single queue) and a separate business unit for which they have numerous que...

UCcomp2007 · 03-30-2019

We need to do a tech refresh of UCCE, CUIC and Finesse with each have new hostname and IP's. I do not see the steps for this type of upgrade outlined for CUIC or Finesse. Can someone provide just high level steps for upgrading CUIC and Finesse based...

UCcomp2007 · 06-04-2020

Thanks Omar. That is the answer I needed.

UCcomp2007 · 06-04-2020

Does anyone know for ECE Email, can we search on a specific email (via subject, or from/to fields) and pick and email out of UCCE Queue? I'm not looking for an alternative solution (i.e prioritize task before going into queue). I need to know sp...

UCcomp2007 · 06-03-2020

Ok. Can you search for a specific email to pick out of UCCE Queue? That was the big problem with integrated with prior customer. You could not search and pick out an email of high importance if eim/wim was integrated to UCCE. Regards

UCcomp2007 · 05-29-2020

Thanks Bill. Exactly what I was looking for.

UCcomp2007 · 04-04-2019

Thank you for thorough response. Very much appreciated.

Member Since	‎09-13-2007 07:13 AM
Date Last Visited	‎05-07-2024 11:54 AM
Posts	200
Total Helpful Votes Received	26

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User Activity

Hosted CCE 12.6 - Federation between hosted CCE Domain/customer domain

ECE 12.5 - Is Stand-alone still supported, or UCCE Integration required

Courtesy Callback - Recorded Name Audio Files

PCCE 11.6 - Courtesy Callback - Are two different CallbackEntry apps allowed?

Tech Refresh for CUIC and Finesse - High level steps?

Re: ECE 12.5 - Is Stand-alone still supported, or UCCE Integration required

Re: ECE 12.5 - Is Stand-alone still supported, or UCCE Integration required

Re: ECE 12.5 - Is Stand-alone still supported, or UCCE Integration required

Re: Courtesy Callback - Recorded Name Audio Files

Re: Tech Refresh for CUIC and Finesse - High level steps?