Level 2
Level 2
Member since ‎09-13-2007

User Statistics

  • 200 Posts
  • 4 Solutions
  • 71 Helpful votes Given
  • 26 Helpful votes Received
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User Activity

We have a new customer who we are providing our Hosted CCE service too (All UCCE/CVP./Finesse/CUIC/Identity) servers are in our data center. The customer would like to be able to use their existing Active Directory accounts for agent/supervisor login...
The prior EIM/WIM versions allowed to be setup in stand-alone mode (i.e noy integrated with UCCE).  Does ECE still allow stand-alone mode? One of the drivers in the past for stand-alone with email, was for companies that needed to be able to search a...
I am noticing that the Courtesy Callback recorded name files that get placed  at C:\Cisco\CVP\VXMLServer\Tomcat\webapps\CVP\audio are getting deleted within hours.  Does anyone know what the default time is before these get deleted?  And can this tim...
For Courtesy Callback, can deploy two different callbackentry apps (each with unique name)?  We have a customer for which one business unit wants standard out of the box CCB (single queue) and a separate business unit for which they have numerous que...
We need to do a tech refresh of UCCE, CUIC and Finesse with each have new hostname and IP's.  I do not see the steps for this type of upgrade outlined for CUIC or Finesse. Can someone provide just high level steps for upgrading CUIC and Finesse based...
Community Statistics
Member Since ‎09-13-2007 07:13 AM
Date Last Visited ‎05-07-2024 11:54 AM
Posts 200
Total Helpful Votes Received 26