No Recording on specific Stations/ Desktops

[Bryan Joseph Clarin]

Hi,

Has anybody experience on Cisco Advance Quality Management, wherein the calls of the agents are not recorded or not pulled-up by the QA. This happens on specific stations/desktops.

Tried to format those desktops and disable the firewall and still no recordings generated.

Thanks,

Bryan

[Gabriel Saavedra]

Can you check the logs in those computers? ... can you check if your agents are licenced in the AQM server, you can check this in the QM administrator application, check also if the login username of the agent's machine is the same than the one configure in the QM. Check if the PC is attach to your phone and also if the phone has the span to pc port enable.

Gabriel.

[Bryan Joseph Clarin]

Hi Gabriel,

I have an additional query. The QA desktops are running on  a operating system of Windows 7 while the Agent Desktops are running on Windows XP. Is this setup okay for the Version of QMD is version 2.7.3.

Thanks,

Bryan