Contact Center

So yesterday we changed from Progressive to Predictive with a Max of 3 lines, but I can't find any reporting to tell me how many lines the predictive Dialer was actually calling at any one point in the day (They are saying it never changed from 1 lin...

Hi all,We have a production webview environment ,  I was executing couple of reports and I got a java heapsize error because the timeframe i choose was huge for the data to be displayed . The WebView database cannot be contacted. Saved  Reports, Favo...

Hi All,When we try to install fresh CAD client the version is different from the server. We are using 8.5.2a server and client shows 8.5.1. Any impact of this mismatch? How do we upgrade the client? Should we re-install the client?Regards,Adithya

Hi everybody,When we open Script Editor, we see the notice: "cannot connect to distributor, script editor will now exit"Can you help me to resovle it?We use ICM 7.1Thanks you so much!

Hello,I need to figure out how many times UCCX failed over to the secondary for a particular month.  If anyone knows what alert to look for in RTMT or have any ideas please let me know.Thanks,Ayaz    

When an incoming call comes, the following error message appears on the consoleDNIS 10001Layout defaultAni 92436512  (client's phone #)or  92436481or an incoming phone numberThen, we have to hit the services button befiore we can transfer the call.Is...

  Guys,just wanted to hear some opinions on my thinking. i have a customer that currently has UCCE for 50 or so agents and they are currently using IVR and just did the outbound dialer. their comment was that this was one of the hardest things to man...

Hi All,I have CTI OS dektop client and I have mentioned the CTIOS A and CTIOS B during installation. I have added the IP address of the CTIOS server details in the host file entry as well    ,but still I vouldn't login and I see this issue,          ...

Hi Folks, I have a strange query. Is there any way to remove calls that have been presented to the resource selection step but are in the queue waiting for a free agent? I have created a varable that gets the current time and then created another var...

Hi There !I have just migrated from CCX 7.x (Windows) to CCX 8.5 (Linux).Supervisors used to have access to a Windows folder where they could edit their XML files without my help as they need during the day. Now that CCX is on Linux I need to know wh...