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Hi,We have a UCCX 8 serving some agents and we are facing with an issue:An agent had placed a customer on hold while she needed to look up a product information. When the agent removed the hold on the call to converse again with the customer, instead...

hoanghiep by Level 1
  • 3779 Views
  • 5 replies
  • 0 Helpful votes

Hi all,      After migrating to Cisco UCCX 8.0, we are experiencing high abandon call rate. I would like to know if there are any clear definition of how Cisco UCCX calculate the abandon call and also what are the options I have to manipulatethe aban...

brandon.w by Level 1
  • 2799 Views
  • 1 replies
  • 0 Helpful votes

Hi, all.Has anyone ever setup the WIM/EIM 4.3(X) in a single/collocated deployment model? Our web server is in the DMZ zone and it is in a Workgroup. Then the rest of the server components stays in the IPCC domain and it is in a separate network vlan...

eric.neoh by Level 1
  • 3300 Views
  • 12 replies
  • 0 Helpful votes

Hi Guys,dows the CAD from UCCX run under Windows 2008 R2 Terminal Server? I have an customer that ist using Windows Terminal Server 2008 R2 and they want to use UCCX. But the Compatibility of UCCX 8.5 says, that the CAD is only for Windows XP, Vista ...

Hi All,I have UCCX 8.5, once the Agents want to login they get the following error: "Login failed due to a configuration error. Please ask you system  administrator to associate your phone with the RM JTAPI Provider user ID  according to the instruct...

hamed1900 by Level 1
  • 815 Views
  • 1 replies
  • 0 Helpful votes

                  My UCCX is 8.5 su3 ,CME is 8.5.When the IP phone agent loggin ,the screen display "The extension you entered is not associated with this agent ID. Verify the extension and try again"The CME config in the Attach file.I have creat age...

pancho_cai by Level 1
  • 9275 Views
  • 15 replies
  • 0 Helpful votes