Contact Center

Hey all, I'm just building out a uccx 8.5 lab but have a few issues with the install.  The server build is fine, I can login to the admin page to run through the setup wizard. After the wizard completes and I close the browser it won't let me back in...

I have more of a general question not related to support. Does Cisco have any plans to create a certification path for UCCE? 

Hello All,Can you any body have Business Requirement Gathering Template for Contact Center Solutions?I really appreciate if you can share me.Or We have to follow Order tools only.

We recently updgraded to UCCX 8.5.1.11003-32We have issue with dashboard, where they are not able to get the data by running following queries.admin:run sql SELECT loggedinagents FROM RtCSQsSummaryThe specified table (rtcsqssummary) is not in the dat...

                   I get the following message when i try to log into CAD "An extension on the agent phone is shared with one or more other devices. The configuration is not supported" I apprciate any help. Thanks,

Can somebody help me understand what is the lenght of Call.user.media.id? is this 32 bits or 32 characters ? Can this be accommodated in a call peripheral variable to be passed to agent desktop?Similarly if we concatenate Router call key and Router c...

All,We have QM 8.0 and QM 8.5 in our network. Both were working fine before Java upgrade. All Desktop PCs in our organization have been upgraded from Java 6.20 to 7.0.4 recently. After that we could not play existing recordings unless Java were downg...

Hi, We have UCCX 8.5 Premium.We need call evaluation to be completed by customer after the call.Something like "Please now evaluate the help of our agent - press 1 if you very much liked i, 2 - not very much, etc".And so that results of such evaluati...

hello,when agents are busy with chat case, if a new customer tries to open a case he receives off hours message. why the customer request do not wait in queue in order for his turn to arrives and be served?thanks,

HI I havae one issue regarding codec negotiation , Customer dials in listen IVR call transfer to Agent 1 (Whose phone is on G711) Agent 1 transfer call back IVR using Blind Transfer Call goes back to IVR & Customer again press 0 to go back to new age...

Hi,I have an issue with the upgrade from UCCX to 7.0.1I have a backup from 4.5 and I installed 7.0.1sr5 on a new machine.The upgrade fails at 43% with the message:**Unable to contact Call Manager. Please make sure that the Call Manager is running and...