Contact Center

                   We are upgrading IPCC Express from 7.1 to 8.5 and also migrating from a MCS chassis to a UCS environment. As such we wish to change ip addresses as we have all new subnets for devices on the UCS. Can you change the ip address durin...

Hi,i am planing an upgrade of CAD 7.5(6) to 7.6(3) on a UCCE system.The upgrade procedure is backup old CAD, uninstall it, then install new CAD and restore from backup.My question is - will my license be restored with the backup or i have to do the l...

This is on UCCX 8.5I have a issue where the Cisco UXL Web service is in a STOPPED state!!Running this command:admin:utils service listI see the following:Cisco UXL Web Service[STOPPED]  Component is not runningI then am trying to run this command:adm...

Hi AllI was wondering if anyone had ever tried to merge 2 UCCX serversObviously I can copy all parts across manually but I was wondering if there could be a better way to do this for larger systems thet need to be merged?Thanks for any advice. Chris

Is there possibility to change agent state from "Not ready" to "Logged-out" after his IP Phone being unregistered from Call Manager?When agent was logged-in and, let's say,  his IP Phone unregister suddenly, agent still shows as "Logged-In:Not Ready"...

Hi,I am using ipcce 8.5 with cvp 8.5. We are having 12 cvp as a routing client but device target lable is only for 4.Now we need to update device target label for other 8 routing client but the label format we are using 2#1234, 3#2234 ... format.Can ...

Hi,Is it possible to run the supervisor desktop in citrix? Currently we have CAD installed on the citrix servers, and the supervisor desktops installed locally on the pc. I'm looking at this document,  but it isn't clear what is supported what it com...

Is there a an API for the Cisco Unified Contact Center administration web, similar to the Administration XML (AXL) for Cisco Unified Communications Manager?

Hi,Anybody know about how many uccx 5.0.2 support maximum application to configuration? Thank in advanceKorngkwan

Hello experts,Our customer is planning to deploy UCCX 8.5 or 9.0. They are going to have a main script created in such a way that caller will be offered to select company divisions, category, items,  and product models. Queues will be based on compan...

This may be a really simple question, but I just can't seem to find the answer.When performing an upgrade from DVD/CD on UCCX, it asks for the directory.  Where can I find this information in an ESX environment?  I have the iso upgrade image loaded v...

Has anyone seen this.  I have an agent who if she hits the restore box instead of the minimize box it will minimize the screen and not allow her to open it back up.  The only way to get it to restore is to maximize or close it through task manager.  ...

presentations for exploration 1 ccna---Posted by WebUser Bits Novaria from Cisco Support Community App