Hi all,Is it possible to trigger an action based the different not ready reason code? I want to perform action A if agent set to not ready lunch and action B if not ready meeting.Thanks!-JT-
Hi All, I'am Testing UCCX 7.0, and create the script like ICD script. If use 'Connect' or 'Select Resource' UCCX will find the Agentdirect. We wanna kwon how to insert a prompt, prompt the Agent's ID to customer before agent pickup the phone.
Hi,Currently i have a CVP 7.0(2) es 22 and CUCM 7.5(8), I noticed that sometimes Calls routed to agent are getting dropped, and on the Ingress Gateway i'm watching disconnections because of User Busy (some show commands are attached).Call flow is sim...
Hi,Got a CCE 8.5 with CUCM 8.5 and having problems with Silent Monitoring. The error message is Error 13144 Monitoring Request has encountered error (see attached). This is displaying on the Supervisors desktop when selecting a Talking agent. Any ide...
Good morning,I would like to know if it is possible with UCCX 9.x to have the following:- When last agent from a CSQ logout, have a popup on his CAD with message that he is last available agent before he logout.- Once Last agent logout, play message ...
Hello,I am looking for just a simple Time of Day routing script that leads me in the right direction. Just looking for a M-F 8-5 open and weekends Closed and sent to VM.Up until this point I have used time periods in CUCM to either send to trigger or...
Can someone tell me what is the best way to handle errors in ICM scripting. For example false node on Send to VRU or Run Ext Script node, I normally handle this with calltypes for errors and then continue the callflow. But recently I noticed that som...
Hi,I am facing an issue while updating reports in CCMP verion 8.5. when i try to upload the report it gives the error.System.Web.Services.Protocols.SoapException: The permissions granted to user 'NT AUTHORITY\NETWORK SERVICE' are insufficient for per...
Hello Guys, my name is Eric and I'm configuring a CCMP 8.0 environment. I install and configure the CCMP 8 step-by-step like the Installation Guide for Cisco Unified Contact Center Management Portal 8.5 http://www.cisco.com/en/US/docs/voice_ip_comm/c...
From Desktop Administrator: Settings: Services Configuration > Multiline, Monitoring & Recording > Display SettingsThere's an option View Multiline Calls - Display non-ACD calls.If I have the following scenario: Agents configured with a 2 line soluti...
What is the difference between "Dequeing" and "Set Contact Info = Handled"?I am trying to transfer a call from our Contact Center to an extension and I've seen examples of both of these. I have not seen them used together and there is no explanation...
Is there a limitation of characters in a String variable?I'm trying to create an email within my script and when I paste my text into my parameter, which is a String variable, it will only paste up to 80 characters (including spaces). In 7.0 I was ab...
