cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
2350
Views
5
Helpful
5
Replies

NTP Process is stopped - UCCX 12.0.1

a

admin:utils ntp status
ntpd (pid 8342) is running...

remote refid st t when poll reach delay offset jitter
==============================================================================
*10.25.55.2 LOCAL(1) 3 u 63 64 37 0.274 -1.297 36319.8


synchronised to NTP server (10.25.55.2) at stratum 4
time correct to within 194 ms
polling server every 64 s

 

NTP is in sync , but still i am getting this below alert in RTMT.  please need your

 

 

###############################################################################

At Wed Aug 25 08:10:21 AST 2021 on node SCH-HQ-CUCCX1; the following SyslogSeverityMatchFound events generated: SeverityMatch : Critical MatchedEvent : Aug 25 08:10:05 SCH-HQ-CUCCX1 user 2 platform: The local NTP client is off by more than the acceptable threshold of 3 seconds from its remote NTP system peer. The normal remedy is for NTP Watch Dog to automatically restart NTP. However; an unusual number of automatic NTP restarts have already occurred on this node. No additional automatic NTP restarts will be done until NTP time synchronization stabilizes. This is likely due to an excessive number of VMware Virtual Machine migrations or Storage VMotions. Please consult your VMware Infrastructure Support Team. AppID : Cisco Syslog Agent ClusterID : NodeID : SCH-HQ-CUCCX1 TimeStamp : Wed Aug 25 08:10:06 AST 2021

5 Replies 5

please see the attached file.. i see the difference in offset and jitter value. 

I can't recall where, but I heard that CCX (maybe just newer versions) get cranky if the NTP server to which it is synced is higher than stratum 3.

how to change stratum value ? 

admin:utils network traceroute 10.25.55.2
traceroute to 10.25.55.2 (10.25.55.2), 30 hops max, 60 byte packets
1 10.25.250.251 (10.25.250.251) 0.570 ms 0.469 ms 0.506 ms
2 10.25.55.2 (10.25.55.2) 0.289 ms * *
admin:

Sounds like it.