10-08-2014 03:42 AM
Hello, can i to know number calls in queue for all agents for SkillGroup?
Solved! Go to Solution.
10-08-2014 07:01 AM
CallsQNow is available in SkillGroupStatistics for TDM ACDs only (not UCCE)
10-08-2014 07:01 AM
CallsQNow is available in SkillGroupStatistics for TDM ACDs only (not UCCE)
10-08-2014 11:45 PM
Thank you dlender
I found CallsQNow field in Skill_Group_Realtime table in ICM database.
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