Contact Center

HiHow I can change the datasource of the STOCK value list "Agents" into a productive CUIC 10,0 system environement, where I can't delete the reports, the report definition and the existing value list.?Soemone has choosen the wrong datasource while im...

Hello'I have a 3rd party finesse gadget which fetches data from a db and displays data from some fields in finesse gadget space. I need to know that is there any way in which I can configure which some settings related to the gadget in from Finesse A...

Hi,I am kind of new to finesse and there is a need for us to move to finesse from ctios based desktop applications.The current application that we have has a ton of customization's and am not sure if that can be achieved by the out of box finesse app...

Hi Everyone,Since I'm a newbie to call studio,I just wanted to know Whether to go with JNDI or Custom classes to talk to database and why?Please help me out with a java class to talk to the database which can fetch a single record from database and p...

Hi All,We have developed agent desktop based on finesse API. The issue we are facing right now is during login.We can easily login to the application using Agent ID. But when we use Agent Name to login we get following error:“Invalid Authorization Us...

I have a customer workspace that I was asked to review. I did not develop the code but am trying to determine some best practices.The app is quite large, it takes time to load into my laptop workspace. Which gives me pause as to how the Server memory...

I'm creating a new campaign using a "twitter search" and also a "facebook fanpage". I'm going apply the same filters for both accounts. The problem that I have is that the filters are case-sensitive. Then, if any account receives, for example: “Failu...

Hi,We have a customer who have multiple disparate UCCX clusters with agents on each of them. They would like to add the chat capability to all 3 of them. 1. Is it possible to have 1 Socialminer connect to three different CCX clusters?2. If 1. is poss...

Hi,Can anyone please let me know if social miner can be deployed standalone? If yes, why do we need premium agent license to use the system?Secondly, what functionalities/features will be covered in the standalone deployment? Like, will it provide on...

Hello,we developed a custom directory with real time presence gadged which works fine. When a call comes in, the standard call control gadged changes its hight to show informations about the call (Call Variable...), which is fine. Our gadget is shift...

I want to create a bucket level report that shows calls offered, Handled/Answered, Abandoned in a 10secs, 15 secs and 45 secs interval.Whilst AbandonInterval and AnsInterval exist in a Call type & Skill group interval table, I am not sure how this is...

Hi everyone,I am not developer, but I started learning, but for now...I need help on one of the request that I got from the client:When call comes in, fetch and send data like dnis, ani... using some method like http-post, or web-service...maybe acti...

I have a following scenario in an external web application using finesse web-services APIs:I am logged in to finesse with extension 1122I have received a new call from let say 12345I Answered that callI initiated a Consult Call to let say 6789The Age...

Simply put, we are looking at Cisco Finesse but are getting confused on the requirements of Jabber if any?The Release Notes for 10.5(1) says Finesse supports Jabber for Windows as a contact center voice endpoint ie IM & Presence.However there is no m...