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One ddi out of several not working, hitting script but error

iptuser55
Level 6
Level 6

We have directed several ddi to a single call type which points to a script.  However one ddi receives ' we are currently experiencing system problems' 

It terminates on the skill grp but exist on the X error part of the script. Other ddi are fine,  I can see in the cvp error file DIALOGUE_FAILURE from ICM Router sends 404 rejection to call. errorcode=15

I initially thought may the agent is not in the DNP in cvp but it is, I  also in the atr as well.  The agent is in the gw  as a dial peer.  Agent can answer calls when  other ddi are run into the same script and skill grp

Ddi use the same translation as the 'working'  ones as well in the path gw 

I assigned the ddi another call type and forced it to a simple working script but got the same error 

Any ideas where to look 

Thanks 

1 Reply 1

Chris Deren
Hall of Fame
Hall of Fame

Make sure that this number is properly build for each routing client (i.e. each CVP server) as Dialed Number in ICM and that it is configured to point to proper CallType.

Also, does this number arrive to the same ingress GW as the other working numbers?