07-27-2005 03:29 AM - edited 03-13-2019 11:03 PM
We are using BA dialer and for outbound calls, I have noticed that the outbound calls have a very high HoldTime and negligible TalkTime, CallQTime and NetQTime. Can anyone pls comment on this behavior.
08-02-2005 08:39 AM
High HoldTimes are pretty normal when using BA dialer
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide
Log in to Community