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I have an application currently on Nortel Symposium that I need to duplicate. Extension 1111 for example points to Symposium and Symposium sends all calls to ext 1234. This pass through gives the supervisor the ability to run some reports for the n...

I need an auto-attendant that plays a message generate via text-to-speech. The message changes frequently and is updated via e-mail remotely. Although Unity offeres text to speech, it is only for subscribers, so this won't work. Anyone know if IPCC b...

Will IPCC support users from remote sessions? I have a few IPCC users that do not have IP phones at home but would like to log into IPCC from home.Is this possible and what do I need to make it work?Thanks

Hi,Anyone, Please guide me on how to get the CTI port number in CRA script. Also let me know which step gives me the CTI Port number? I have tried with GetCallContactInfo step in my script, but it is giving CalledNumber & Orginal Called Number as Rou...

we are using sql 2000 sp3 with icm 6.0 sr1. do we need to install any other patch or sr for sql.

Hi, We have IPCC 6.0 with CTIOS6.0(no SR). If AgentA does consult tranfer to agentB, then agentB desktop will hung. Agent state remains in Talking after the call also. An error event gets generated in CTIOS server. The error message picture is at...

IPCC 6.0.2. When launching Event Viewer within the Webview application, no events are listed when I should be displaying all of them. Has anyone else seen this - Not sure of where to start for resolution.Thanks

An agent conferences in an IVR using a Dialed number plan number. The IVR sets a call variable and then drops out. The call variable is not seen at the agent desktop. Does any one know how to get the variable at the desktop

Hi all. About a TTS installation on a CRA Server. The TTS language selection may be different from the languages that I've selected earlier during the CRA installation? I know it cannot be done so for the ASR installation but what about the TTS one?T...

Hi all.Which is the difference between the "Nuance Vocalizer" and the "Nuance Speech Server" ? I mean, I've to install the TTS Subsystem, so, have I to install the "Nuance Vocalizer" and the "Nuance Speech Server" too? Thanks for any help.

I have noticed a number of calls in the Terminatio_Call_Detail without a CallReference and ANI. Could somebody explain me as to why this is happening? Also, can these entries be considered as short calls and in reports can these be related to calls n...

IPCC Express 3.5.3Some agents are complaining that the ent data pop is launching too slowing so that cannot answer the caller appropriately. I know they can have the CAD as always open, but is there a way in the script to show the ent data, delay fo...