I have IPCC version 4 , ( ICM 4.6.2 CCM :3.2 and Unity:3.1 ) and I want to upgrade to IPCC 6 ( ICM6 CCM 4.1) , my question is should I upgrade my unity server or no ?? on other words dose it - unity 3.1 work with IPCC 6 ??
Whenever we log into the desktop administrator to associate an agent to a team we get an error saying: ERROR LOADING APPLICATION ENTERPRISE ADMINISTRATOR.Any one out there seen this before, IPCC express version is 3.5.2 SR1 administrator is 4.5.6.2Th...
GreetingsFirst off, is it possible to make an agent available to be assigned to more than one team in the desktop administrator?Second, we have a user that wants to have the cad display what agents are logged into a CSQ - now, if this is a single CSQ...
Consider the scenerio that Dialer has reserved an agent for outbound call and then it places call and agent starts talking to the customer but before agent finishes with the customer call is dropped. Now agent wants to get back to the same customer b...
Hello,we have an IPCC system with a CCM and an Avaya Definity peripheral's. We creating a translation route to pass peripheral variable. The translation route work fine but the variable are missed on CTI Server (and not reported in CTI Client, of cou...
Is Parking a Call supported with IPCC on ICD line?I read a post that said it was not , but that was for version 2.2 We are on 3.5.2 CCM 4.1.2I have a user that is exceeding our Park timeout (3minutes) and then the ring no answer timer is also expiri...
Has anyone else applied ICM 5.0 SR9? We are working with TAC trying to determine the cause for a replicator.exe memory leak and scrolling duplicate key errors on the HDS. Anyone seeing the same problems?
We have recently upgraded to IPCC Express 3.5.2. Since we upgraded whenever we install CAD or Desktop Administrator it isntalls the Standard version and not the Enhanced version for which we have licenses installed.When Supervisor Desktop is install...
Currently when a Agent finishes a call on hangup their status goes to "Work Status"I want the Agent status to go to "Ready Status" when they hang upCall Manager 4.0(2A)sr1IPCC 3.5(2)
Hi allGot a very weird issue:when using recording, supervior is able to listen voice from both parties, agent and caller.But when using monitor, supervisor is only able to listen voice from agent, not the caller.Here is my topology:1 3550-24 with spa...
Has anyone configured a Historical Reports Dedicated Server - (HRD)? Problem: Can not log into the HRD server via the Cisco CRA historical reports application. I receive the following login error: "An error occurred while trying to communicate with...
Hi. I know that the audiofiles from recording sessions are stored under the desktop_cfg shared folders that all agents have access to. Is there a way to record those files on another location? I have clients were agents know that the files are on tha...
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