Outbound calls during wrap up time

[AcousticPanic]

I have a 11.6 CCX environment and have a CSQ that has 30 seconds of auto work enabled.  That part is working fine, but the users are saying that they cannot make outbound calls during the auto work timeframe.  This makes sense to me that the system would essentially "busy-out" the monitored CCX via CTI so it cannot receive a call, but I just want to make sure.  I don't see anything in the documentation that relays the specific logic around how auto work happens and how it would affect outbound calls from the CCX line.  

[Jonathan Schulenberg]

CCX shouldn’t be capable of actually blocking calls on the phone itself. I’m guessing the agents mean they can’t make a call from within Finesse. That I could believe - they would likely need to change state to Ready or Not Ready for the make call gadget to light up.