10-07-2025 04:42 AM
Hello
I created outbound campaign and trigger and so on. now when start creating script only for play prompt it should add Get Contact info + place call or just play prompt??
10-09-2025 09:37 AM
We will need a lot more detail to help with this question. Are you talking about UCCE/X? Webex? CUCE? Version?
Maren
10-10-2025 09:27 AM
UCCX, when call trigger and call the numbers that uploaded to contact file and play prompt
10-10-2025 06:03 PM
This is a little old, but have you seen this?https://community.cisco.com/t5/collaboration-knowledge-base/ivr-outbound-dialer-in-uccx/ta-p/3144128
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