Contact Center

Hello, fairly new manager to contact center that has transitioned to Webex CC in the last 6 months.  Our agents receive errors at times that read "maximum invite failed exceeded limit".  All of our agents work from home and use only the Webex CC with...

UCCX version 12.5 I am using outbound campaigns. I have IVR progressive and predictive outbound campaigns. After calls comes to IVR  which plays promt call is going to CSQ with only 1 agent. I need to force dialer not to dial a new contact in order t...

I'm trying to Reactive Debugging on a Script I need to test.I have the Application created with a TriggerThe path to the Script is correct, but when I dial the trigger 7003 the Reactive Debugging doesn't recognize I'm calling the numberThe Debugging ...

I am having trouble in my Project in vty line physical synched always incorrect and not synched. please I need assistance . thank you.

For the menu step, the request is to ignore specific input (0 key) and continue playing the prompt.  if other keys are pressed, then action will be taken.  Currently, if 0 is pressed, it falls through the unsuccessful branch and the prompt is interru...

I'm want to add this IF statement to an existing Scrip.The Scrip I'm copying the IF statement from uses a Subflow that gathered parameters and I'm guessing this is the part that I need to resolve.I'm very much a beginner at Scripts!Any help would be ...

Our Sales team are trying to drill down into Agent call activity and we're struggling with Reports. Could anyone please help with the following?UCCX sees an agent available and tries to deliver a call - if they decline the call, what happens to the c...

Hello,I am working with the email media for Webex Contact Center and I am looking for an API that allows me to retrieve the content of an email task, including the subject, sender, and body content. Can anyone guide me on which API or endpoint I shou...

Hi there,I hope you are doing well.We are experiencing an issue with the HTTP-Bind service on the Packaged UCCE 12.6 sandbox. The following URL, which previously worked with Cisco UCCX 12.6 and 11.6, is now returning an HTTP ERROR 400 instead of the ...

I’m working with Webex and handling email tasks. I need to determine whether an upcoming email task is part of an existing thread or if it starts a new thread. Are there specific identifiers or headers in Webex that help track email threading? How do...

Hi Team,We have developed the code and it was working fine at customer site as well as with Cisco Finesse uccx 12.6 sandbox lab  but when we trying same code with Packaged Contact center 12.6 Cisco finesse it is giving following error.Browser console...

Hi TeamI have one uccx agent configured for French language. i have only one agent logged in. if the agent is not ready or on break, the call should go to the voice mail. what is the configuration needed in the Finesse phone number.now it is not goin...