06-21-2018 01:13 AM - edited 03-14-2019 06:15 PM
Hi All,
Can you to explain how to troubleshoot outbound UCCE (SQL query, dumplog, etc...)?
I don't find any Cisco documents who to explain how to outbound troubleshoot thanks a lot for your help.
BR
Aubert
06-21-2018 04:06 AM
Hi,
below is the outbound guide for UCCE and Dumplog utility.
outbound guide :
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_11_5_1/User/Guide/ucce_b_outbound-option-guide-for-ucce.pdf
Dumplog utility :
https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-intelligent-contact-management-enterprise/20406-1.html
Ram.S
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