Outbund UCCE troubleshoot

[aubert ciavaldini]

Hi All,

Can you to explain how to troubleshoot outbound UCCE (SQL query, dumplog, etc...)?

I don't find any Cisco documents who to explain how to outbound troubleshoot thanks a lot for your help.

BR

Aubert

[Ramamoorthy Shanmugam]

Hi,

below is the outbound guide for UCCE and Dumplog utility.

outbound guide :

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_11_5_1/User/Guide/ucce_b_outbound-option-guide-for-ucce.pdf

Dumplog utility :

https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-intelligent-contact-management-enterprise/20406-1.html

Ram.S