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I am looking to leverage the built in screen pop functionality of Finesse (11.6) to pop a customer information screen when an outbound call is made. The pop would utilize the dialed number as part of the URL query string. How can I pass the dialed nu...
I'm looking to configure a simple menu that allows users to speak their menu option. Press or say 1... for example.
Looking at the template in editor, it is the same as the aa.aef script in the system. Under the Cisco DevNet site it talks about this....
Thanks for the assistance, you are correct, I am looking to pass dialed number into the URL for a screen pop on an outgoing call. Since this is not using a IVR it does seem to tie the dialed number to a variable that I can access in the screen pop. I...
This is not work timer issue. The CSQs all have work timer enabled and it works. The issue is the CSQ presents an outbound call via the CSQ so work timers do not apply here. Once the agent press any key an outbound call changes the state to "Not Read...
I had this same request as my maintenance department had the habit of "clearing the Q" and transferred callers to park lines. One simple option is to create a second trigger for your application to transfer the callers to that routes them directly to...
I have one more minor clean up issue. When I call in from the outside work and I select the option for a call back, I have set step to populate the prompt with the CallerID. This works BUT it says "your callback number is..... (+1) 7156501782. Every...
