Patern to Read Agent PG Logs

[4deepakkaushikk]

Dear All,

is there any pattern to read Agent PG Logs ?

Br,

Deepak

[Ramamoorthy Shanmugam]

Hi,

By default we cannot read ICM log  files ,   cisco have dumplog utily to change.txt format .

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-intelligent-contact-management-enterprise/20406-1.html

Please refer the above link, or you can use the below format .

Go to c:\icm\<instance>\<components>\process

Day wise

c:\icm\csco\rtra\logfiles dumplog rtr /bd 10/29/2015 /ed 10/31/2015 /o

Day & time wise

c:\icm\csco\rtra\logfiles dumplog rtr /bd 10/29/2015 /bt 08:30  /ed 10/31/2015 /bt 9:30 /o

last hour

 c:\icm\csco\rtra\logfiles dumplog pgag /last 

Time wise

 c:\icm\csco\rtra\logfiles dumplog rtr /bt 15:30 /et 23:30 /o

Day & time wise

C:\icm\telco\ra\logfiles>dumplog rtr /bd 06/13/2016 /bt 11:50 /bt 12:00 /o

Ramamoorthy

[4deepakkaushikk]

Dear Ramamoortht,

actully my question was how to read the logs means what exectly message Ctios server receive  from Ctios client and what is communication happen between ctios server and cti server.how CTI server communicate with Call Manager. what exectly events shared by these processes in order to communicate.

Br,

Deepak

[Deepak Mehta]

Agent CTIOS talks to the CTIOS server which then communicates to the CTI server with CUCM (via OPC core proccess).For agent logout issue you can capture CTIOS and CTI server logs.

Peripheral interface manager PIM interacts with CVP or IPIVR so if you think there is call disconnection from CVP or IPIVR side you can check PIM logs

JTAPI logs will give you phone information so anything related to phone deregistration and whether call presented to the extension or not.

OPC is core process, which takes requests back and forth from various processes and forward them to others processes, OPC logs should be collected for almost all issues as this is bridge for other processes.

Pagent component is the one communicating to the router via OPC proccess.

Usually all logs have to be collected and then we have to read through them to establish a link between how the call is failing .

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ippcenterprise9_0_1/design/guide/UCCE_BK_S06086EC_00_srnd-9-0-1/UCCE_BK_S06086EC_00_srnd-9-0-1_chapter_011.html#UCCE_TP_D8F97C73_00