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chatchavan_u
Beginner

PCCE 11.5 : Post Call Survey via CTI Route Point on UCM

Hello Everyone

 

I understand that the Post Call Survey need to configure the Unified CVP Call Server for Post Call Survey via CVP Operations Console by typing https://<OAMP_server_IP>:9443/oamp.

 

refer to this document :

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_5_1/maintenance/Guide/PCCE_BK_P5FE2CBD_00_pcce-features-guide-11-5/PCCE_BK_P5FE2CBD_00_pcce-features-guide-11-5_chapter_01001.html

 

If we want to do the survey via CTI Route Point on CUCM, can we do the Post Call Survey via CTI Route Point on UCM ?

 

If it can do, how to implement the Post Call Survey via CTI Route Point ?

 

Thank you in advance.

1 ACCEPTED SOLUTION

Accepted Solutions
Ramachandran J
Beginner

It is not possible to enable post call survey for CTI route print. you should route the call to CVP and enable post call survey.

View solution in original post

2 REPLIES 2
Ramachandran J
Beginner

It is not possible to enable post call survey for CTI route print. you should route the call to CVP and enable post call survey.

View solution in original post

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