PCCE 11.5 : Post Call Survey via CTI Route Point on UCM

[chatchavan_u]

Hello Everyone

I understand that the Post Call Survey need to configure the Unified CVP Call Server for Post Call Survey via CVP Operations Console by typing https://<OAMP_server_IP>:9443/oamp.

refer to this document :

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_5_1/maintenance/Guide/PCCE_BK_P5FE2CBD_00_pcce-features-guide-11-5/PCCE_BK_P5FE2CBD_00_pcce-features-guide-11-5_chapter_01001.html

If we want to do the survey via CTI Route Point on CUCM, can we do the Post Call Survey via CTI Route Point on UCM ?

If it can do, how to implement the Post Call Survey via CTI Route Point ?

Thank you in advance.

[Ramachandran J · Accepted solution]

It is not possible to enable post call survey for CTI route print. you should route the call to CVP and enable post call survey.

[chatchavan_u]

Thank you for you support