Variable in ICM call Flow

[Rohit Khajuria]

Hi All

I have a query. Please find attached the image for the reference.

CallQueue and Calling number will come from ICM as a input .

so  from which variable we will receive above two variable to finesse desktop ?

Thanks all in advance !!!

[Omar Deen · Accepted solution]

Are you asking which variable will contain Call Queue and Calling Number (DNIS)? If so, that's entirely up to you...

[Rohit Khajuria]

Can you please make me understand through some example ? I would appreciate it.

[Omar Deen]

Let's use Call Peripheral Variable 1 and 2

You'll want to place a Set Variable node in your routing script calling on Peripheral Variable 1 and your value being Call.DialedNumberString. Place another Set Variable node in your routing script calling on Peripheral Variable 2 where you can enter a literal string (double quotes) for your queue name.

To display it in Finesse, log into CFAdmin, go to the Variables layout change the name for Variable 1 to be Dialed Number and Variable 2 to be Queue Name